Systems Engineer
VC3, an innovative, growing IT services solution provider, headquartered in Columbia, SC is seeking a Systems Engineer position in our Columbia, SC office located at 1509 Lady Street. This position requires an individual that has the ability to work under pressure while maintaining positive relationships with clients, vendors and other staff members. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills.
Responsibilities include but are not limited to:
- respond to telephone calls and e-mail requests for technical support
- document, assign, track and monitor tickets to ensure a timely resolution
- identify, research and resolve basic technical problems by guiding clients through applications, troubleshooting issues and performing testing as necessary to replicate issues
- proactively manage multiple trouble tickets and following through to resolution
- assist with data center administrator duties including monitoring data center backup processes
The candidate must possess the following traits:
- works well independently and as a team member
- above-average customer service skills, highly organized with excellent time management and multi-tasking abilities
- organized and effective with time sensitive assignments
- excellent communication skills, both written and verbal
- ability to learn quickly
- outgoing and personable; with ability to portray this image over the telephone
- willing to accept unfamiliar tasks and projects
- adapts well to change in work assignments and responsibilities
Requirements:
- bachelors degree preferred
- 1 to 2 years of experience managing tickets/cases in a help desk environment
- general knowledge of Microsoft and Cisco systems
Other:
- Applicant selected will be subject to a criminal background investigation and a credit check.
- VC3 offers a competitive benefits package including health, dental, life, 401k matching, flex spending plans, etc. for fulltime employees.
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