Service Desk Technician – Intern
VC3, an innovative, growing IT services solution provider, headquartered in Columbia, SC is seeking an intern for a Service Desk Technician position in our Columbia, SC office located at 1509 Lady Street.
This is a part-time position with flexible hours Monday through Friday, between 8am – 5pm.
This position requires an individual that has the ability to work under pressure while maintaining positive relationships with clients, vendors and other staff members. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills.
Responsibilities include but are not limited to:
- respond to telephone calls and e-mail requests for technical support
- document, assign, track and monitor tickets to ensure a timely resolution
- identify, research and resolve basic technical problems by guiding clients through applications, troubleshooting issues and performing testing as necessary to replicate issues
- proactively manage multiple trouble tickets and following through to resolution
- assist with data center administrator duties including monitoring data center backup processes
The candidate must possess the following traits:
- works well independently and as a team member
- above-average customer service skills, highly organized with excellent time management and multi-tasking abilities
- organized and effective with time sensitive assignments
- excellent communication skills, both written and verbal
- ability to learn quickly
- outgoing and personable; with ability to portray this image over the telephone
- willing to accept unfamiliar tasks and projects
- adapts well to change in work assignments and responsibilities
Experience Desired, but not Required:
- bachelor degree in progress
- experience managing tickets/cases in a help desk environment
- general knowledge of Microsoft and Cisco systems
Other:
- Applicant selected will be subject to a criminal background investigation and a credit check.
- Positions have the possibility of full-time offers.
- VC3 offers a competitive benefits package to fulltime employees including health, dental, life, 401k matching, flex spending plans, etc.