Case Study: Govhost
Client: City of Conyers, Georgia
Website: www.conyersga.com
Population: 8,000
Location: Approximately 20 miles east of Atlanta
Enhanced Services Require Robust Solution
When leaders of the City of Conyers, Georgia, sat down to create a 5-year technology plan, they realized that increasingly e-commerce savvy citizens would drive development initiatives. During plan formulation, Rebecca Woolcot, Conyers city manager; city council members; and Mayor Randal Mills faced many questions, including:
- How can we leverage Internet technology to streamline all of the city’s services and processes?
- How can we positively affect the bottom line by using today’s available technology?
- How can we save money and at the same time increase city services to our constituents?
- How can we relieve the administrative workload and more effectively use or redirect our current employees to free them for more important and fulfilling tasks?
- How can we move toward becoming a paperless administration?
Dramatic Results with GovHost
For Conyers, the answer was partnering with GovHost.com, a division of VC3, Inc., to create and implement a custom Virtual Government solution for the city. Virtual Government is now available for all Conyers citizens via the city’s web site. Citizens can log into the site and:
- Request city services, such as garbage removal, street repair, or utility repair.
- Register complaints or ask questions through a 24 x 7 online help desk.
- View utility status information and pay outstanding balances.
- View property tax information and make online payments.
- View city council meetings and agendas in real time.
- Review city job openings.
- Complete permit requests and applications.
- Check out business license listings.
- View city ordinance information.
Conyers residents will enjoy the following GovHost features in the near future:
- Online viewing of traffic and incident reports.
- Viewing and payment of traffic citations online.
Benefits of Virtual Government
Conyers created its first web site in 1998, but it was only a static, non-interactive site. With a site redesign, complete networking connectivity, and a Virtual Government solution with a customized "look and feel," city leaders have seen a tremendously positive response from residents. "A progressive virtual government solution is the answer for moving Conyers ahead of most U.S. cities in online services," says Rebecca Woolcot, Conyers city manager.
GovHost Benefits
- Elimination of routing citizens through administrative layers.
- Timely services accessed by citizens at their convenience.
- Reducing manpower and redirection toward more productive tasks.
- Movement of the office to a paperless environment.
- Increased speed to process citizen requests.