VC3 HelpDesk
If your organization is interested in obtaining support services from VC3, please call our Sales Division at 800-787-1160. Active VC3 customers may contact our helpdesk at 803-978-2707 (local) or 800-422-5941 (toll-free).

VC3 offers the following levels of support, depending upon your needs and budget, by contract or through our HelpDesk System. For more information on accessing and using the HelpDesk, please see our FAQs page.

On-Site
This is the most comprehensive support option, providing on-site, dedicated support personnel at pre-defined labor rates, for a pre-determined time period e.g. one day per week, one day every other week, etc. Both reactive and pro-active support are provided to maintain the customer's computer systems during normal business hours. Additional costs may be incurred for support after normal business hours and holidays.

On-Call
Personnel are dispatched on call as needed to rectify problems with the customer's computers.

Remote Support
Utilizes Remote Support tools and techniques to resolve the customer's problem. This option requires that appropriate hardware and software tools are installed on the customer's system and that security provisions have been implemented to permit remote access by VC3 personnel.

Telephone Support
Support is provided via telephone by HelpDesk personnel working with customer personnel to jointly restore systems to an operating state.

Base Level Support
Furnished using written documentation and processes validated using industry standard data and processes.