VC3 Support

How to contact the VC3 Service Desk for Support 

VC3 VoiceAdvantage Service Desk Contact Guidebook

• Provides instructions for voiceadvantage users to submit requests to VC3's Service Desk.

 

VC3 VoiceAdvantage User Guides 

Receptionist Quick Reference Guide

• Provides an at-a-glance overview on how to use the Receptionist client.

Personal Voice Portal Quick Reference Guide

• Assists end users in: accessing voice portal for voicemail, activating CommPilot Express profile settings, recording personalized names, configuring call forward, making calls, and password changes.

Conferencing Quick Reference Guide

• Instructs end users on how to manage the web-based conferencing application.

Assistant Enterprise Quick Reference Guide

• Provides an at-a-glance overview on how to use the Assistant Enterprise Telephony Toolbar.

Special Calling Features Quick Reference Guide

• Provides end-users with instructions on how to use such features as Call Transfer, Three-Way Call, Call Hold, and other Feature Access Code calls.

Call Center Quick Reference Guide

• Provides an at-a-glance overview on how to use the CallCenter Agent and Supervisor Clients.

Call Center User Guide

• Provides in-depth step-by-step procedures and reference information for Call Center.

Fax Quick Reference Guide

• Designed to provide steps on how to install, configure and use the VC3 Voice Advantage Fax over IP Printer Driver .

VC3 VoiceAdvantage End-User Training Documentation (professional subscription)

• This End-User Training Guide for VoiceAdvantage Professional users is designed to provide steps on how to use the basic functions of the Cisco 5xx IP Phone.

VC3 VoiceAdvantage End-User Training Documentation (premium subscription)

• This End-User Training Guide for VoiceAdvantage Premium users is designed to provide steps on how to use the basic functions of the Cisco 5xx IP Phone.

 

VC3 VoiceAdvantage End-User Training Documentation for Cisco 7940 IP Phone (premium subscription)

• This End-User Training Guide for VoiceAdvantage Premium users is designed to provide steps on how to use the basic functions of the Cisco 7940 IP Phone.

 

Hold Music Choices

 

Downloads:

Assistant Enterprise Toolbar	Call Center Agent Application
Receptionist Client Application	Print to Fax Driver

"How-To" Video Clips:

Here are several video clips of BroadSoft features that can be used for instruction on how to use the various features and applications.

BroadSoft Receptionist Demo	This video that shows how easy to use the BroadSoft Receptionist application.
BroadSoft Click-to-Call and Voicemail-to-Email Demo	See firsthand how you can leverage BroadSoft's Click-to-Call and Voicemail-to-Email features to work more efficiently.
BroadWorks Anywhere Demo	This video demonstrates key business applications for BroadWorks Anywhere.

 

Support:

If you experience login issues, please contact the VC3 Service Desk at

(803) 978-2707  (Columbia)

(800) 422-5941  (toll-free)