5 Questions to Assess Your IT Helpdesk 

Technology has changed so fast that the idea of using a single person or tiny company to fix your servers and computers like a repairperson is already obsolete. Does your city still rely on the “repairperson” model? Take this 5-question assessment to see if your IT support is helping—or hindering—your city. Download the Guide

Pandemic IT Helpdesk Challenges and How We Solved Them

Man at desk at home staring out of window

Currently, the Delta variant continues to ravage the United States while about half the population is vaccinated, returning to offices, and resuming many normal activities. Even while we navigate these uncertain, confusing times, it’s clear the pandemic changed the way we work and continues to affect workplaces. According to a CNBC article, “Recent polling of […]

5 After Hours Reasons a Municipality Needs a 24/7 Helpdesk

Employee working late

When many smaller cities hear about the option of a 24/7 IT helpdesk contrasted with a 9-to-5 junior-level IT employee or IT support vendor (who, at best, may be “on call” after hours), they often think the all-hours helpdesk option is overkill. At city hall, administrators, managers, and employees typically work traditional hours and it […]

Communication Breakdown: 4 Common Issues with IT Support

Smiling IT engineer answering a support call

Do you dread conversations with your IT support? If the answer is yes, you’re not alone. IT support is there to solve problems, but too often communicating with IT support becomes another problem on top of your technical issue. If your IT support is frustrating, communication could be a major part of the problem. Here […]

If You Can’t Get Your Job Done, Is Underspending on IT Worth It?

If your car broke down once a week even though you paid $500 for it, would you consider this purchase a good deal? That’s the same reasoning behind underspending on IT. Its malfunctioning will sap the lifeblood from your workforce while bleeding money from your budget. Let’s look at some ways that “saving” money for your town or city prevents your employees from getting their jobs done.

Top 4 Myths About IT Support Contracts

Close up of hands signing a contract

IT support contracts aren’t always clear. And it can be hard to understand why two contracts appear to cover the same thing but come with very different price tags.  After working with over 400 clients, we hear some common concerns over and over. It’s important for leaders to understand exactly what is and isn’t covered […]

How Do I Know When I’ve Outgrown My Reactive IT Vendor?

Group of help desk engineers working at computers

Big Difference Between an IT Partner and an IT Vendor Think about it this way. Suppose you notice a problem with your car’s brakes. You take it to a repair shop and tell the mechanic you think your brakes might need replacing. They nod, tell you it definitely sounds like your brakes are bad, and […]

Is Your Municipality’s IT Support Partnering or Reacting?

Car Brake

There’s a big difference between IT partnering and IT reacting. An IT partnership involves qualities that dig deep into your technology challenges, and these qualities are important for IT engineers to have when helping towns and cities. This article outlines the 5 most important qualities.

Why Outsourced Onsite IT Support is Overrated

Group of remote it support engineers working in an office

Remote IT Support vs. Onsite IT Support To be clear, we’re specifically addressing out-sourced IT with the third-party engineers onsite. Out-sourced onsite IT support can be a great strategy. We have several clients where we have onsite engineers. However, it’s not always the best option. Sometimes the added cost will not result in a favorable […]

Technology Helps You with Business Continuity During the Coronavirus Crisis

Disruption. That word is an understatement when we talk about what municipalities have experienced over the last few months. As employees work from home for extended periods of time, your business continuity can become impacted by this disruption. Depending on the strength of your IT infrastructure, tools, and support, you will adapt to this disruption smoothly or…not so smoothly. If you’re having a rough ride so far, then ask yourself these 5 questions.