Remote Work: Here to Stay, Here to Grow

Believe it or not, remote work existed long before COVID-19. However, limited technology, the gradual development of the internet, and long-ingrained cultural work habits meant remote work was more of a luxury than a necessity for decades. Flash forward to today and remote work is no longer a luxury: it’s a preferred way of working […]

5 Startling Reasons Why We Won’t Miss Pandemic Videoconferencing

Zoom meeting on computer screen with coffee mug to left

As the pandemic dies down, more people get vaccinated, and social distancing mandates lift, we will find ourselves returning to normal. That means returning to the office, returning to meetings, and returning to business and social events. That also means lessening the amount of time we spend videoconferencing. Why is that such a relief? Before […]

A Long-term Remote Work Strategy for the Rest of Us

Image of young modern woman on video call

Most of us are forced into trying it now. Many of us are intrigued by the idea of it even after quarantine. But what does a long-term remote work strategy really look like? Too often we’re offered a remote work blueprint from highly successful tech companies like Google, Shopify, and Amazon. But what is possible […]

As Working from Home Becomes the New Normal, an IT Helpdesk Is Crucial for Municipal Employees

Work from home

For many municipalities, having employees working from home is a major cultural and technical shift that may last much longer than the pandemic. Whether thinking about the short-term or long-term impact, working from home requires a strong IT helpdesk. What qualities will you need in an IT helpdesk to make sure that working from home is as seamless an experience for employees as possible—especially if it’s the “new normal”?

How to Spot a Phishing Attempt and Steps You Can Take

group of office workers at cubicles

The biggest cybersecurity threat to your organization is unprepared employees. What do I mean? Regardless of where your organization is in its cybersecurity journey, one thing continues to be abundantly clear. Your employees must be adequately prepared to identify phishing attacks and sound the appropriate alarm. A cybersecurity firm found that 90% of data breaches […]

Technology Helps You with Business Continuity During the Coronavirus Crisis

Disruption. That word is an understatement when we talk about what municipalities have experienced over the last few months. As employees work from home for extended periods of time, your business continuity can become impacted by this disruption. Depending on the strength of your IT infrastructure, tools, and support, you will adapt to this disruption smoothly or…not so smoothly. If you’re having a rough ride so far, then ask yourself these 5 questions.

Remote Work: Maintaining Team Visibility with Microsoft Planner

Team collaborating via a video chat

A recent PWC study found that 83% of organizations do not have systems and processes in place to keep track of its employees. Maintaining team visibility is a major challenge for most organizations and it becomes even more difficult when suddenly thrust into working remotely. Many organizations are now asking themselves, “how do I keep my team organized, have visibility into their progress, and working cohesively while separated?” It’s a tall order but […]

Video Conferencing Safety, Security, Tips, and Best Practices

Woman at computer

While some tech-savvy people might take naturally to video conferencing, many employees might be struggling with this technology. Video conferencing can really help your municipal operations during this crisis, but you want to make sure it’s safe, secure, and easy for employees to use. Let’s look at several components of video conferencing that will help your employees.

How to Spot a Phishing Attempt and Steps You Can Take

group of office workers at cubicles

The biggest cybersecurity threat to your organization is unprepared employees. What do I mean? Regardless of where your organization is in its cybersecurity journey, one thing continues to be abundantly clear. Your employees must be adequately prepared to identify phishing attacks and sound the appropriate alarm. And it’s the organization’s responsibility to provide that training […]