Service Desk Guide

Service Desk Guide

Click here for our step-by-step guide to the Customer Portal.

How to Contact the Service Desk

An Incident or Service Request may be created via the following methods:

  • Email: Simply create a ticket by sending an email to service@vc3.com. Please include specific information pertaining to your issue.
  • Web: Customers can create a ticket via our Customer Support Portal: http://connect.vc3.com/support
  • Phone: To speak with a Service Desk engineer please call 803.978.2707 or toll-free 800.422.5941