Hosted VoIP Guides

VC3 Hosted VoIP User Guides

• Logging Into the Voice Portal
• How to Set Up Call Forwarding and Simultaneous Ring
• Setting Up Email Notifications for Voicemail
• Setting Up Voicemail
• Personal Voice Portal Quick Reference Guide
  Assists end users in: accessing voice portal for voicemail, activating CommPilot Express profile settings, recording personalized names, making calls, and password changes.
• Conferencing Quick Reference Guide
  Instructs end users on how to manage the web-based conferencing application.
• Assistant Enterprise Quick Reference Guide
  Provides an at-a-glance overview on how to use the Assistant Enterprise Telephony Toolbar.
• Assistant Enterprise Download Guide
  Step-by-step instructions for downloading the Assistant Enterprise Telephony Toolbar.
• Special Calling Features Quick Reference Guide
  Provides end-users with instructions on how to use such features as Call Transfer, Three-Way Call, Call Hold, and other Feature Access Code calls.
• Call Center Quick Reference Guide
  Provides an at-a-glance overview on how to use the CallCenter Agent and Supervisor Clients.
•  Hosted Thin Call Center User Guide
  Provides an at-a-glance overview on how to use the Thin Call Center Agent and Supervisor Clients.
• Call Center User Guide
  Provides in-depth step-by-step procedures and reference information for Call Center.
• Fax Quick Reference Guide
  Designed to provide steps on how to install, configure and use the VC3 Voice Hosted VoIP Fax over IP Printer Driver .
• VC3 Hosted VoIP End-User Training Documentation for Cisco 5xx IP Phones
  This End-User Training Guide for Hosted VoIP is designed to provide steps on how to use the basic functions of the Cisco 5xx IP Phone.
• VC3 Hosted VoIP End-User Training Documentation for Cisco 7940/60 IP Phones
  This End-User Training Guide for Hosted VoIP is designed to provide steps on how to use the basic functions of the Cisco 7940/60 IP Phone.

Support

If you experience login issues, please contact the VC3 Service Desk at:

(803) 978-2707 (Columbia) or (800) 422-5941 (toll-free)