Client Communications Specialist

CW Technology, a VC3 company, is an award winning and growing IT Managed Service Provider (MSP). An IT company based locally in Duluth, MN that offers its employees competitive pay and benefits, a close-knit company culture, and a collaborative, open communication, team atmosphere that rewards hard work. CW has been delivering enterprise-quality IT management services that ensure our clients’ success for over 30 years. We are known for the great care we take with clients and employees alike.

Client Communications Specialist: We’re looking for a customer service focused, motivated, and organized account executive.

What we are looking for:
  • Smart, fearless people who love to communicate and build relationships
  • A passion for customer service and doing things right for our clients and team
  • Strong attention to detail with exceptional follow through skills
  • Associates or bachelor’s degree, 3+ years of customer service and account mgmt. experience preferred
Here's what you will be responsible for:
  • Primary point of contact for all non-technical client requests
  • Oversee on-boarding process for new clients and assist with training presentations
  • Work with dispatch and technical teams to ensure client deadlines are met
  • Prepare and review reports and metrics for client strategy meetings
  • Manage client documentation with accuracy and handle policy & renewal changes
What you'll love about us:
  • Competitive wages.
  • Comprehensive benefits package including PTO, Heath Insurance, 401K match and life insurance.
  • Excellent Company Culture- collaboration, fun work atmosphere, monthly employee appreciation.
  • Advancement opportunities. We are looking for smart people who have a desire to learn and grow.

Job Location
Duluth, MN | Plymouth, MN | Grand Rapids, MN
Date posted
May 18, 2022
PDF Export
Close modal window

Position: Client Communications Specialist

Thank you for submitting your application. We will contact you shortly!