Infrastructure Administrator, L2

Are you ready to take your IT career to the next level?  Are you ready to work with an IT company, instead of a company that has an IT department?  Are you passionate about problem solving and customer service?  

VC3 is currently seeking an Infrastructure Administrator, L2 to join our MN Team. The Infrastructure Administrator, L2 is responsible for ensuring that our internal teams are operating at peak levels and can support our clients both efficiently and securely.  This includes proactively monitoring and maintaining our internal infrastructure of hardware and software used day to day across the organization.  They also provide training on key tools and processes to use them within the organization.

Here’s what you will be responsible for:
  • Provide both on onsite and remote Tier I/II/III direct support to internal teams at VC3 on a broad array of tools including internal Network and Server Support/Maintenance.
  • Provide primary VC3 Team MN tool management including developing documentation, processes, and training for internal staff and external clients for key applications like ConnectWise, Kaseya and IT Glue.
  • Workstation, server and network device installation, maintenance and monitoring for internal teams.
  • Create and update documentation about network infrastructure and business applications.
  • Investigate technical issues using your experience, documentation and critical thinking skills to identify the root cause and apply resolutions.
  • Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications.
  • Work collaboratively with peers to provide quick response, diagnosis, and resolution of issues.
  • Serve as a technical liaison between various teams.
  • Assist with research, evaluation, and documentation of large-scale processes and new products along with technology planning for organizational stability and growth
Here’s what we need from you:
  • Minimum 4+ years of experience providing IT technical support.
  • Associate or Bachelor’s degree preferred but more importantly equivalent real-world experience.
  • Proficiency within key VC3 tools such as: Kaseya, ConnectWise, and IT Glue.
  • Proficiency with a broad array of technologies such as: Microsoft Windows Servers, Active Directory, HyperV, VMWare, Exchange Server, Office 365, Remote Desktop Services and networking technologies.
  • Completion of CompTIA Security+, MSCS, M365 certifications is a plus
  • Excellent communication skills and the ability to explain complex technical solutions to clients and co-workers.
  • Process driven with high attention to detail and excellent follow through skills.
  • Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm.
  • Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
  • Good judgment, technical common sense, and solid problem-solving skills.
  • Strong work ethic with a desire to learn, grow and develop new skills.
And, here is some additional info you will want to know:
  • Work Schedule: M-F, 8-5
  • Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
  • VC3 offers great benefits, including:
    • National health insurance coverage with two plan options
    • FSA (flexible spending account) for health and/or dependent care
    • HSA (health savings account)
    • Vision and dental plans for you and your dependents
    • 100% company paid basic life and long-term disability insurance
    • 401k with a company match
    • And more!

Job Location
Duluth, MN
Date posted
August 26, 2022
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Position: Infrastructure Administrator, L2

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