Are you ready to take your IT career to the next level? Are you ready to work with an IT company, instead of a company that has an IT department? Are you passionate about problem solving and customer service?
Systems Engineers for VC3 are a part of adept teams that provide resolutions to technical issues across a wide scope of customers, with an extensive array of technical environments and within our cloud. This position will provide on-site technical support for clients located in Lexington, KY, and remotely for clients throughout the country. This position will allow you the opportunity to grow with a stable managed services provider that has a 25-year history of providing a full range of IT solutions and that is continuing to expand its operations.
This position will primarily provide first and second level support for clients located around the Lexington area on all technical inquiries. The Systems Engineer will respond to and investigate end user inquiries, concerns and issues via phone, remote access, and in person in a timely and courteous manner. This position will also recommend or perform actions to correct problems based on knowledge of systems. This is a permanent position, not a contractor!
- High School diploma required; associate’s or bachelor’s degree preferred
- 2-5 years of experience in a similar role
- Experience in information system installation, configuration, troubleshooting, maintenance and documentation; office automation/productivity applications specification, installation, operation, and maintenance
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Must be passionate about technology and delivering the highest level of customer service
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- Ability to deal effectively with customers, vendors, and peers
- Desire to make a difference!
- Knowledge of Microsoft server and client operating systems (Server OS: 2008, 2012 and 2016; Client OS: Windows 7, 8 and 10)
- Knowledge of Microsoft Active Directory infrastructure and maintenance
- VMware ESX server experience
- Installation, upgrade, and maintenance of Microsoft Exchange 2010 / 2013 / 2016
- Knowledge of cloud services such as Office 365, Azure, Google Apps and Amazon Web Services
- General understanding of internet protocols including DNS, SMTP, POP3, IMAP
- Basic TCP/IP troubleshooting knowledge
- Installation and troubleshooting of desktop client applications including Microsoft Office Suite and various antivirus clients
- Installation, configuration and maintenance of enterprise backup solutions
- Understanding of Client and Server hardware configurations including redundancy and RAID architectures
The following aren’t required, but would be a great to have:
- Citrix experience
- Hyper-V experience
- Microsoft SQL server administration experience
- Experience with Storage Area Networks (iSCSI/Fiber Channel)
- Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security
- Familiarity with ITGlue and the ConnectWise product suite (specifically Manage and Automate)
- Travel Requirements: local, some overnight
- Work Schedule: typical business hours (Monday-Friday 8a-5p) plus participation in paid 7x24 on-call rotation (currently a 10 week rotation)
- Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
- VC3 offers a great benefits package, including 401k matching