Systems Engineer Intern - GA

Posted by Jill Menhart 08/14/2017

Decatur, GA

Did you know that 30% of VC3’s current Systems Engineers, Technical Team Leads and Virtual Chief Information Officers (VCIOs) began their careers with us as Interns?

Systems Engineer Interns for VC3 are a part of adept teams that provide resolutions to technical issues across a wide scope of managed services customers, with an extensive array of technical environments and within our cloud.  This position will allow you to work alongside some of the most talented engineers in the southeast and afford you the opportunity to learn with a stable managed services provider that has a 25 year history of providing a full range of IT solutions and that is continuing to expand.

This position requires an individual that has the ability to work under pressure while maintaining positive relationships with customers, vendors and co-workers. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills. The candidate must be proactive, have a willingness to learn in a fast-paced environment, and be passionate about technology. These positions have great growth potential!

Here's what you will be responsible for:

  • respond to telephone calls, chat, and e-mail requests for technical support
  • document, assign, track and monitor tickets to ensure a timely resolution
  • identify, research and resolve basic technical problems by guiding customers through applications, troubleshooting issues and performing testing as necessary to replicate issues
  • proactively manage multiple trouble tickets and follow through to resolution

This is what we need from you:

  • work well independently and as a team member
  • excellent customer service skills, highly organized with excellent time management and multi-tasking abilities
  • organized and effective with time sensitive assignments
  • excellent communication skills, both written and verbal
  • ability to learn quickly in a fast-paced environment
  • outgoing and personable; with ability to portray this image over the telephone
  • willing to accept unfamiliar tasks and projects
  • adapts well to change in work assignments and responsibilities

These are nice to have, but not required:

  • experience managing tickets/cases in a help desk environment
  • general knowledge of Citrix, VMware, Microsoft and Cisco systems

And, here is some other info:

  • The intern must be available to work approximately 20 hours per week during the semester.
  • Travel Requirements: Limited travel locally when necessary; must have reliable transportation.
  • Applicant selected will be subject to a criminal, credit and DMV background investigation and must meet eligibility requirements for access to classified information.
  • This is a great opportunity to work with many different technical environments, for a wide customer base, and learn from some of the most talented engineers in the Southeast!

 

What do our employees like best about working at VC3?  We'll let them tell you:

"- Great culture 
- Strong sense of purpose
- Stimulating environment
- Challenging"


""Work hard, play hard" mentality. 
Is open to employee feedback. 
Committed to troubleshooting & improving internal issues and processes."


"1) allows fun events to get out of the work routine occasionally, 2) offers a casual space where colleagues can collaborate in comfort with perks such as games, snacks and drinks, 3) provides a naturally well-lit, conveniently located and open office space for better communication among co-workers, 4) hires happy personalities creating a positive work place, 5) permits employees the ability to work elsewhere when required, 6) Superior benefits"


"Allow you to be yourself and encourage you to do your best work."

"Always looking for the best way to do things, and striving to provide high quality products/services."


"Benefits, Flexibility, Independence"


"Competitive pay, great people, transparent leadership."

"Consistent work
Good Team atmosphere
Snacks/drinks provided"


"-encourage communication between teams
-the people are fun to work with
-always something to learn"


"Fast-paced challenging environment, people are capable and likable, pretty good location and work environment, people are treated fairly, company is stable and profitable."

"Great community, great employees, good PTO policy."


"Hire for cultural fit.  It's refreshing to work for an organization that doesn't just look blindly at qualifications but considers the entire person and how they will operate within our environment.   Open communications around company objectives and current position around financial measures and goals.  An honest desire to hear from employees and address concerns."


"I enjoy the flexibility and culture of VC3.  Their is also a very positive attitude overall and I feel appreciated, which is motivating to me."

"I learn, I drink, I enjoy...what else could you ask for?"


"The company provides a relaxed and fun environment while encouraging, helping and directing individuals to exceed their potential."


"The people and the culture created is a fun but hard working environment.  I work with some brilliant people and ones I consider friends outside of work."

"The team approach to almost everything we do is probably the best part of working here.  Other factors include but are not limited to, beer thirty, foosball, and the view out the windows."


"There is a high level of Trust and Respect between colleagues. The culture harbors a great attitude among employees, and employees generally do not try to take advantage of the flexibility they are granted."


"VC3 has a great set of core values that are exemplified by the leaders and senior employees. The level of intelligence and work ethic shown by the employees make you feel as though you are working alongside very qualified, smart people that you can grow with. The company strives to continuously improve and is always focused on how we can be better. The work environment is casual dress and flexible enough to allow for a good work/life balance."

"VC3 has assembled a group of intelligent and reasonable people who care deeply about providing good service to their customers."


"VC3 is a very friendly environment and I feel comfortable that I could as any person in this organization for help and they would be willing and happy to help me in any way possible without being judged or talked down."


"VC3 really values it's employees.  They do a great job taking care of people and making them want to stay.  That's clearly why so many employees have been at the company for 10+ years.  They pay well, have good work/life balance, and promote a fun work place."

"Very inclusive with company happenings and plan. Love everyone here I work with, very kind and nice people. Pay, for me at least has been fair with the work and responsibility and yearly reviews are on the calendar and done consistently."


"We are a company that continually evaluates the services we provide and the approach we take in providing them.  Based on the evaluations the company then makes adjustments and improvements to keep us relevant in communities we serve and allows us to grow into new geographic areas."


"We Work hard and Play hard.  VC3 has a work environment that allows employees the ability to socialize INSIDE the office as well as OUT.  Golf leagues, daily putt putt tournaments, relax lounges where you can bring your laptop and work on recliners and bean bags all help the atmosphere in the office and actually (in my opinion) increases production."

"While employees are encouraged to take their work seriously, the work environment is very relaxed. Nobody is over-stressed, because nobody is given more work than they can handle. Personally, I get more work done when I can take a break to chat with co-workers whenever I want."


"Working in IT for a while I have never seen such a movement to make all forms of technology integral to our every day lives, I am happy work on all the different systems and to get exposed to all of it, many of my friends are always excited to hear about the things that I am working because in their current careers they are not exposed to 1/3 of what we do here."


 

VC3 Core Values

THE SERVICE GENE

Customer / Service Oriented

PASSION FOR WHAT WE DO

Enthusiastic / Passionate / Positive/Can-Do Attitude

OWN IT

Takes Ownership

STRONGER AS A TEAM

Hardworking  /  Efficient / Dedicated / Team-player / Gives Credit

LIVE TO SOLVE PROBLE​MS

Smart / Problem-solver / Talented / Competent​​

STRIVE FOR EFFICIENCY

Continuous Improvement