Flatten the Curve
First, we hope you are safe and healthy. In this time of crisis, we’re seeking to play our role by following local, state, and federal guidelines; caring for our staff; and supporting our local government and commercial clients.
Like many of you, we’ve made a few changes to accommodate the new normal. Most of our employees are working remotely, but our commitment to our clients remains resolute. We’re here to provide the same dedicated service and support you expect from us for over 25 years.
- Our service desk operations are unchanged. Assistance is available Monday through Friday, 7 a.m. to 6 p.m. with 24/7 emergency support.
- Most of our staff has transitioned to work from home with full access to our cloud-based environment and tools.
- All VC3 office locations are in full compliance with the COVID-19 guidelines and orders put in place by the Center for Disease Control and local and state government.
Are you operating during the coronavirus pandemic?
Yes! VC3 is open and it’s business as usual providing IT support to our new and existing clients.
I’m looking for a new IT partner. Is VC3 accepting new clients during this time?
Absolutely! Many organizations are realizing their current IT systems are unable to handle events like this. VC3 is here and able to help in any way possible.
My organization has a project scheduled with VC3. Will it still take place?
VC3 continues operating as usual, including completing any client scheduled wok or projects. Adjustments have been made to accommodate the current COVID-19 guidelines and orders, including working on some projects remotely.
What if my support request requires someone to come on-site?
We will first employ all reasonable efforts to resolve the issue remotely. If we cannot resolve the issue remotely, we will dispatch a field engineer by car to your site. While on-site, we are asking you and our staff to follow social distancing guidelines and limit in-person interaction. Additionally, we may request our staff access your site during off-hours, allowing services to be rendered at times when there are fewer people in the office.
What is VC3 doing to protect its employees and prevent the possible spread of COVID-19 to others?
VC3 has eliminated all non-critical air travel. For any of our staff that traveled to an affected area or has knowingly come in contact with someone who has the coronavirus, we are instituting a self-quarantine period for that individual. This ensures our staff is safe to re-enter our workforce, to work with our staff, and to potentially provide on-site services to you and your team.
Feel free to contact us or call us at 1-800-787-1160. We also hope the resources listed below are helpful to you and your organization.
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Reading Time: 4 minutes For many municipalities, having employees working from home is a major cultural and technical shift that may last much longer than the pandemic. Whether thinking about the short-term or long-term impact, working from home requires a strong IT helpdesk. What qualities will you need in an IT helpdesk to make sure that working from home is as seamless an experience for employees as possible—especially if it’s the “new normal”?