How do you manage and track your team’s success? Especially if that team is now suddenly remote? Perhaps you’re asking questions about new ways to gain visibility on work and performance in lieu of everyone being under the same roof.
Improving Clarity for Teams and Leaders
In this 15-minute webinar, we dive into data-driven performance management. What is it? Why is it valuable? And how can you, as a leader, begin to implement it in your organization. Matt Hooper, VC3’s Director of Operations goes through these questions and shares his experience leading our own internal efforts to make data-driven decisions company-wide.
Watch the Webinar
What is Data-Driven Performance Management?
It’s the measurement of activity and results to set expectations, review progress, and make decisions. At its core, data-driven performance management is about clarity. Clarity for leaders and clarity for teams.
At the same time, it’s important to understand what it’s not. Using data to measure performance must be done within the context of the employee. The data should not be viewed in isolation apart from the team.
How Data-Driven Performance Management Can Be Used
- What to Measure – Decide what you want to measure. Identifying Key Performance Indicators (KPIs) for an employee or team is the first step.
- How to Measure – Understand how you’re going to measure the KPIs. Whether it’s manually logged in a spreadsheet or automatically captured in a line of business application.
- Where to Access – Determine how you’re going to view the data. It’s important to make the data easily accessible regularly updated.
- When to Review – Follow a plan to use the data with the team or employee. Often this will look like creating the right meeting rhythm and sticking to a common agenda.
A crucial takeaway from this is to ensure the data is up to date, accurate, and regularly used. If there’s no accountability for tracking and using the data, the process loses all its value.
What Technology Could You Use?
Start small. While some organizations using this strategy may make a large technology investment, that’s not always a requirement. There are low-tech, low-cost options that help you get started.
Write KPIs down on a piece of paper or keep them tracked in an Excel spreadsheet. As you scale, you may be able to invest more heavily in technology to gain efficiencies later.
Microsoft Power BI is a strong data visualization tool. It can help you with a single place to track all your KPIs in an easily understandable chart or graph. Tied to data visualization, it’s also helpful to have a task management or project management tool like Microsoft Planner to keep work visibility high.
Putting it All Together
Data-driven performance management can be valuable and achievable for organizations of all sizes. Two great places to start:
A Proven Process
A Non-technical First Step
Do the desert island exercise. If you were stranded on a desert island and got a message in a bottle once a day with three to five metrics to tell you how your organization is performing, what would be on that message?
You can do this from the organizational level or even from a team or department level. It’s rare to have the perfect answer right out of the gate. It’s almost always a journey that will evolve and get better over time.
It’s easy to get started and you’ll never be 100% done.
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