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Outsourced IT Department Helps Surgery Center Operate Smoothly

A Redlands Surgery Center's IT Support Results

Industry: Healthcare
Industry: Healthcare
Location: Redlands, CA
Location: Redlands, CA
Employees: 11-50
Employees: 11-50

Advanced Ambulatory started their customer journey working with Accent Computer Solutions in the early 2000s. They are now being supported by VC3 since the acquisition of Accent in 2022.

Busy Practice Can't Afford to Worry About Technology

Advanced Ambulatory Surgery Center in Redlands, California helps people get their mobility back by taking care of their needs for joint repair or replacement, pain management, and caring for injuries that result from sports or exercise.

Suzi Cunningham is Practice Administrator and it’s her job to make sure that everything is running smoothly to support the clinical team that sees a full schedule of patients from 6:00 am to 4:00 pm every weekday.

They can’t afford to worry about their technology letting them down. That’s where VC3 comes in.


A Team of Experts Beyond What They Could Staff Internally

“When you have a staff of upwards of 45 - 50 people and you need to keep a company moving through the day, having a partner in VC3 has been pivotal for us,” said Suzi.

At one time, the business considered sourcing IT internally but decided that it didn’t make sense. With VC3, they have access to experts in all aspects of their IT function, whether it’s phones, internet, cybersecurity, hardware, software, network administration, or IT planning.

“I have my own IT department in VC3,” said Suzi. "We could never give ourselves the daily support in all these different areas with just one IT person.”

Peace of Mind that Nothing Will Fall Through the Cracks

Suzi knows that the surgery center can’t function without technology, and she doesn’t have time to deal with issues that might pop up from time to time. Having the VC3 IT services team to support and guide them in everything regarding their healthcare technology gives Suzi peace of mind knowing that she just has to make one phone call to get someone on the problem and work it to resolution.

Recently, they had an issue with their copier losing scans. As the VC3 technicians responded to solve the problem, they also stepped up to the plate to facilitate communication between the copier and software companies. A solution was implemented the same day and Suzi didn’t worry about something falling through the cracks because she knew the VC3 team was checking on progress.

“Honestly, I don’t have time in my daily activities to follow these types of issues,” she said. “When I call VC3, I know that they’re going to handle it and they’re going to get back to me and let me know how it was fixed.”

Checking "IT" Off Her To-Do List

Suzi likes it that she can check IT off of her list of concerns, giving her the freedom she needs and wants to run the business.

“The thought of not having VC3 taking care of our IT is actually pretty scary,” she said. “VC3 has been a very good investment for our company.”

About Advanced Ambulatory Surgery Center

Advanced Ambulatory Surgery Center is an outpatient orthopedic surgery center caring for patients who are encountering problems with joints or spine, pain management, or require treatment associated with sports medicine.

Suzi Cunningham, Practice Administrator

Advanced Ambulatory Surgery Center

When I call VC3, I know that they’re going to handle it, and they’re going to get back to me and let me know how it was fixed.

Let's talk about how VC3 can help you AIM higher.