Organizations turn to VC3 for
Managed IT Services when they...
Proactive Approach to Managing IT for Better ResultsManaged IT services allows you to proactively manage the IT function so that your people and your goals are no longer hindered but enabled by technology. The results show up in improved business outcomes, and IT costs are controlled.
What is managed IT services?
Managed IT services refers to comprehensive IT services that are provided by an MSP (managed service provider) for a fixed monthly rate. The MSP provides unlimited support for designated aspects of IT, and the client organization commits to investing in the equipment and software that will improve the operation and security of their systems.
How is VC3 different from my vendor who I call when needed?
Many organizations rely on 1-2 person “break/fix” vendors who don’t have all the skills or bandwidth to do much more than fix problems and fight fires as they occur. “Break/fix” simply means that your IT vendor only responds when you have an issue. Something breaks. They fix it.
With a break/fix model, the more IT problems you have, the more money the IT company charges you. It’s not in their best interest to get to the root cause of your problems. In fact, they might not have the expertise or the time to accurately diagnose and present solutions for recurring issues.
VC3 instead proactively manages your IT by performing ongoing system and application maintenance, providing 24/7 helpdesk support, and billing monthly so that your IT costs are controlled.
What benefits do I receive from managed IT services?
Some of the benefits associated with managed IT services include:
- Predictable monthly IT costs and flat-fee billing
- Operational efficiencies
- Minimal downtime
- 24-hour support services
- Advanced cybersecurity protections
- Proactive network monitoring
- Preventative network maintenance
- Regular software updates
- Regulatory compliance assistance
How do I choose a managed IT services provider?
The hardest part about evaluating different managed IT service providers is that they all define “managed IT” a little bit differently. Here are some guidelines for your conversation:
- Does the provider talk about business results? A managed IT services provider should be ultimately focused on helping you use IT to meet your business goals.
- Does the provider have a proven process? Anyone can provide services, but it’s how services are delivered that affects results.
- Is the provider open about what’s included - and what’s NOT included? No one likes surprise charges.
- Do they provide a comprehensive IT department, or are they just handling pieces? Either situation can be fine, but you'll want to be clear about the arrangement ahead of time.
- Do they look at IT as a whole, whether you outsource all of IT to them or not? A holistic approach to IT ensures you get the business results you need.
How much do managed IT services cost?
Pricing for managed IT support services varies greatly from provider to provider. Just as important as knowing your price is to understand exactly what your contract includes. The quantity of workstations, servers, and devices that are managed, and the level of service to be provided, are factors that guide pricing. Your pricing will generally be “per device.” Another factor that will affect pricing will be the complexity of your network.
Managed IT Services Options
Cost Effective, Comprehensive, + Modern IT Solutions for Smaller Organizations
Sick of fighting IT fires? No budget for an internal IT team?
Our managed IT services options accommodate the technology and cybersecurity needs of smaller organizations that often do not have the budget to hire IT employees.
Proactive IT and cybersecurity monitoring, maintenance, and support — 24/7.
With VC3 Manage, we take you out of the IT trenches and back to working on what matters by maintaining and supporting your existing devices, servers, and applications. We also keep you secure and provide 24/7 helpdesk support.
For organizations that:
- Lack the expertise to manage their IT infrastructure.
- Require flexible managed support that can scale up and down with organizational needs.
- Want staff to be productive instead of wasting time fixing IT issues.
Need an instant IT department? VC3 Manage Essentials is an all-in-one IT service for municipalities and smaller organizations.
We listened to the needs of smaller organizations to help identify the most essential IT gaps. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals. Choose from three tiers—depending on your needs and budget.
For organizations that:
- Have an overburdened or nonexistent IT team and do not want to hire additional headcount.
- Historically have not invested much in IT and need to fill many critical gaps.
- Need help archiving and retaining important records and processing Open Records Requests.
The capacity, skill set, and experience to help you AIM higher.
A streamlined onboarding process that ramps up your technology as quickly as possible.
Capable, Responsive Support
100% North American-based team quickly resolves most issues remotely, with engineers close by to provide onsite support when needed.
Predictable pricing avoids unplanned expenses, high billable hours, and ongoing maintenance costs.
Align technology planning with your organization's most important strategic goals.
Right-sized technology solutions tailored to your organization's unique requirements.
Proactive, Long Term View
Strategic IT decisions that keep you efficient and current today AND tomorrow.
No More Excuses
The end of "My computer wasn't working so I couldn't get that done."
Occasional technology issues are inevitable. Files will accidentally be deleted. Passwords will be forgotten. When these things happen, your employees will have someone to call for help 24/7.
But they won't have to sit on hold for hours or wait around all day. Our helpdesk is staffed around the clock so you always have someone to
call when you need help.
Control Your IT Costs
Flat monthly IT costs. No more surprises.
Our managed IT support services are unlimited and all-inclusive, so you'll get as much remote and onsite support as you need for one flat
We'll work together on annual and long-term budgets, so you'll know exactly how much you're going to spend on IT today and in the future.
What Our Clients Are Saying
We hadn’t seen anyone like VC3 before.
I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.
VC3 did a great job following everything that we wanted to include in our new website
VC3 gets IT out of sight, out of mind, and out of your way.
1,100+ municipalities and 700+ businesses turn to VC3 to get out of the IT trenches and back to working on what matters.
Response Time + Onsite Support
From a Team of 100% North American-Based Experts
in IT Incidents after 3 Months
98% of Employees Are Technical