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VC3 is the bar

We Make IT Easy

With VC3, it’s never license this, per hour that. Instead, it’s good people. Good people who work tirelessly .

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"VC3 has made it easier than ever before for our local government to serve our citizens by providing us with modern web tools and a team
of talented and courteous professionals.
City of Valdosta, GA
Get out of the IT trenches

Municipal Disaster Recovery Checklist

Download the guide for real-life scenarios, containing data backup lessons and a checklist to help ensure you are ready for a disaster. 

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Municipal League Partnerships

VC3 is the IT partner that focuses on municipalities. We understand your budgeting cycles and critical
concerns.
Our Partners

2024 Managed IT Services Cost & Pricing Guide

You’ve probably heard about how managed IT services saves businesses money and are wondering if that’s possible for your organization too. This guide will help walk you through different pricing strategies and costs you can expect.

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VC3 Manage

Managed IT services including 24/7 helpdesk support, cybersecurity protection and monitoring, proactive maintenance, and strategic planning.

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Organizations turn to VC3 for
Managed Services when they...

Struggle with downtime, unplanned outages, and ongoing issues that never seem to get fixed.
Struggle with downtime, unplanned outages, and ongoing issues that never seem to get fixed.
Require flexible managed support that can scale up and down with organizational needs.
Require flexible managed support that can scale up and down with organizational needs.
Want staff to be productive instead of wasting time fixing IT issues.
Want staff to be productive instead of wasting time fixing IT issues.
Need greater visibility and strategic guidance around long-term technology planning and investments.
Need greater visibility and strategic guidance around long-term technology planning and investments.
Have dealt with reactive IT vendors and want a partner who is more strategic and proactive.
Have dealt with reactive IT vendors and want a partner who is more strategic and proactive.
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Everything You Need to Become Safe, Secure, and Efficient

VC3 Manage is a comprehensive, cost-effective managed IT services package that covers all your bases in a world ever more dependent on IT and relentlessly barraging you with cyber threats.

Let’s look at what you get with VC3 Manage.

 

We keep you safe and secure with…

Foundational Cybersecurity Tools and Best Practices

Need essential best practices deployed to protect your organization and meet cyber insurance requirements? We include foundational cybersecurity tools and solutions as part of VC3 Manage. You get:

  • Endpoint Detection and Response (EDR)
  • Cloud protection (including Microsoft 365 monitoring and alerting)
  • Security Awareness Training (SAT)
  • Dark web credential monitoring
  • Email protection
  • Web content filtering
  • Microsoft 365 MFA
  • Microsoft 365 Backups

24/7 Security Team

We actively monitor and respond to alerts from all your tools, investigate incidents, provide remediation steps, and offer expert oversight 24/7. Our rapid response to threats ensures comprehensive protection and peace of mind.

We keep you efficient with…

24/7/365 Helpdesk

Experience true 24/7/365 remote support for troubleshooting and resolving technical issues with users, your servers, and your network. We also provide timely onsite support when needed.

Proactive Monitoring, Maintenance, and Patching

We handle the monitoring of desktops, laptops, servers, applications, and more so that we can stop most issues before they start—escalating the rest to experienced engineers in a timely manner. Our 24/7 network operations center also proactively maintains your data backups, patch management, endpoint protection, and more.

Vendor Coordination

From resolving issues with vendors to even purchasing new hardware for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone. We also help you with procuring and renewing software, domains, and licenses—including managing your Microsoft 365 licenses.

We also keep you strategic with ...

Strategic Advisor

We also assign you a Strategic Advisor to help with long-term planning.

We aim to serve as your trusted advisor, guiding you through your technology journey. You can count on us to respond quickly and reliably to any questions you have about your technology, ensuring that your initiatives move forward smoothly.

At VC3, we believe in building trust by truly understanding your goals and challenges. Our approach is to get to know where you want to go so we can help you get there effectively.

  • We take the time to clearly outline any risks and liabilities in your environment, providing holistic recommendations.
  • We work closely with you to prioritize projects that align with your objectives.
  • We help you build an IT roadmap and budget.

Add-ons to VC3 Manage

Have specific IT and cybersecurity needs identified by an audit or assessment? Need additional tools to help you modernize your technology, improve your operations, or better secure your environment?

For organizations that require additional IT needs, we provide the following tools and solutions as add-ons.

Data Backup + Disaster Recovery

Prepare for worst-case scenarios with offsite data backup solutions that get you operational again within hours.

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For organizations that:

  • Need recovery plans for major incidents such as natural disasters and ransomware
  • Need to become operational within hours, not days or weeks, after an incident
  • Need real-time monitoring to quickly address data backup issues

Compliance as a Service

Regulatory requirements? We’ve got you covered.

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For organizations that:

  • Lack in-house compliance expertise.
  • Have a high risk of compliance violations and fines.
  • Struggle with compliance documentation, reporting, and audit readiness.

Specialized Cybersecurity Services

For organizations that require additional security, we provide several cybersecurity tools and solutions as add-ons.

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  • SIEM/SOAR: Prioritize alerts and automate your response to common cybersecurity threats in complex IT environments.
  • Device MFA: Confirm that every user and their device are trusted before allowing access to your network.
  • Vulnerability Management: Continuously identify and mitigate the highest risks in your IT environment.
  • Password Management: Smart security, simplified access, and reduced password fatigue.

Cloud Hosting

Securely host applications and data in a fully managed, fully compliant data center.

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For organizations that:

  • Worry about the security and performance risks of moving to the cloud.
  • Need to securely access their systems and data from anywhere, anytime, and from any device.
  • Need a 24/7 network operations center to monitor their hosted assets.

VoIP

Improve call quality, gain state-of-the-art VoIP features, and resolve issues in minutes.

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For organizations that:

  • Need to streamline the cost, complexity, and functionality of their phone system.
  • Need a system to drive core operations such as their call center.
  • Want ongoing 24/7 phone support.

What Our Clients Are Saying

We hadn’t seen anyone like VC3 before.

I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.

Captain Jeff Swain
Isle of Palms Police Department, SC

They’ve made it easier than ever before.

VC3 has made it easier than ever before for our local government to serve our citizens by providing us with modern web tools and a team of talented and courteous professionals. Our website had integrity and purpose and is utilized by staff and citizens alike for most public information and service needs. Thank you VC3! You rock!

CEO
City of Valdosta, GA

VC3 gets IT out of sight, out of mind, and out of your way

<2
Hour

Response Time + Onsite Support

85 %
Average Reduction

in IT Incidents After 3 Months of VC3 Manage

10-15
Years

Average Experience of VC3’s Strategic Advisors

The capacity, skill set, and experience to help you
AIM higher.

  • Fast, Comprehensive Onboarding

    A streamlined onboarding process that ramps up your technology and support as quickly as possible.

  • Capable, Responsive Support

    100% North American-based team with onsite support available in less than 2 hours.

  • Predictable Costs

    We help you avoid bloated technology solutions that drive unbudgeted costs.

  • Forward-Thinking, Practical Partner

    We work to understand your goals and how your organization uses technology. Then, we work with you to craft a solution that best suits you today and in the future.

  • Proactive Maintenance

    VC3’s 24/7/365 Network Operations Center is always proactively maintaining your systems.

  • Strategic IT Roadmap Gives You Freedom To Focus

    Get out of the trenches and back to working on what matters.

Let's talk about how VC3 can help you AIM higher.