24×7 Helpdesk

Every day of the week, the IT in a Box U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite.

Group of engineers on computers

24/7 helpdesk is crucial for today’s cities, even smaller towns and cities. Maybe you think a 24/7 helpdesk—along with the rest of IT in a Box—is too cost-prohibitive? Reach out today. You may be surprised how IT in a Box may work for you.

Ask yourself some questions about your current IT helpdesk.

  • When you call, are you hearing an awkward script or someone actually helping you diagnose your problem?
  • How long does it take for your IT helpdesk to respond?
  • How many people are a part of the IT helpdesk? One? Two?
  • Is there continuity of service from your IT helpdesk? In other words, when a member of your IT helpdesk ends their shift or 5 p.m. hits, is there seamless continuity with a different person the minute you pick up the phone?
  • If you call after hours, are you interrupting dinner or waking up your helpdesk?

If you don’t like the answers to those questions, then consider IT in a Box’s 24/7 Helpdesk feature. Cities love it.

Who endorses IT in a Box?

Alabama League of Municipalities logo

Call (334) 262-2566

Arkansas Municipal League logo

Call (501) 978-6106

Call (203) 946-3782

Georgia Municipal League Logo

Call (678) 686-6213

Iowa League of Cities logo

Call (515) 974-5316

Kentucky League of Cities logo

Call (800) 876-4552

Trusted

ALM’s, AML’s, CCM’s, GMA’s, Iowa League’s, and KLC’s technology solution for Alabama, Arkansas, Connecticut, Georgia, Iowa, and Kentucky towns & cities.

Tailored

Comprehensive technology products and services — from a new website to data backup — tailored to the unique needs of municipalities.

Affordable

Priced for towns & cities — from the smallest to the largest — with a predictable, flat monthly fee.

24x7 Helpdesk Features

Best of both worlds—remote and onsite support

Our U.S. based helpdesk provides you with both remote and onsite support. Many problems can be fixed quickly over the phone using a remote session where an experienced IT engineer securely accesses your computer to fix the issue.

And if it’s one of those issues needing an onsite visit, we schedule that visit and get to your city to resolve it.

Municipal-experienced IT engineers

You will talk to experienced IT engineers with many years of experience supporting municipal staff, applications, audits, compliance, and yes, CJIS.

24x7x365 availability

Call us anytime. We’ll answer.

As you know, city business isn’t limited to a 9 to 5 schedule. Public safety, council meetings, and the flexible schedules of the modern workforce mean that people may need IT help at any time.

Our helpdesk supports you 24 hours a day, 7 days a week, and 365 days a year—anywhere! We’ll help your staff if they are in the office, working from home, or on the road.

Want to know more?

5 Questions to Assess Your IT Helpdesk

5 Questions to Assess Your IT Support preview

Technology has changed so fast that the idea of using a single person or tiny company to fix your servers and computers like a repairperson is already obsolete.

Does your city still rely on the “repairperson” model? Take this 5-question assessment to see if your IT support is helping—or hindering—your city.

Check out other IT in a Box features...

Cybersecurity and Computer Maintenance

We help guard your municipality against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and your staff on guard and alert.

24X7 Helpdesk

Every day of the week, our U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite.

Data Backup and Disaster Recovery

Server failure? Flooding? A tornado? Ransomware? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery.

Records / Document Management and Email

IT in a Box protects your records, documents, and email. We’ll apply your records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office 365 for your desktops.

Video Archiving

Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, towns and cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change.

Policy and Compliance

To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access.

Website

We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many website pages as you want including pages for town/city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you.

Vendor Management and Procurement

Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.

Ready for Better IT?

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