Cybersecurity and Computer Maintenance

IT in a Box guards your city against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and city staff on guard and alert.

Concerned employee on a laptop

Many cities tell us our Cybersecurity and Computer Maintenance feature of IT in a Box led them to breathe a huge sigh of relief. Just knowing they were more secure meant less chance of a virus and lowering their liability. And proactively maintaining their computer systems means so many ongoing, lingering problems just disappear.

If you need help addressing cybersecurity issues and shifting from a reactive to a proactive computer maintenance mindset, reach out to VC3 today. We look forward to serving your city and giving you peace of mind with IT in a Box.

Cities are a big target for hackers, and many cities have experienced the high cost and painful results of successful cyberattacks from ransomware, malware, viruses, and hackers.

Don’t feel like you’re off the hook. Every city—no matter how small or how large—is at risk of a cyberattack. But that risk can be lessened with IT in a Box.

We keep your computers patched, protected, and healthy.

Who endorses IT in a Box?

Alabama League of Municipalities logo

Call (334) 262-2566

Arkansas Municipal League logo

Call (501) 978-6106

Call (203) 946-3782

Georgia Municipal League Logo

Call (678) 686-6213

Iowa League of Cities logo

Call (515) 974-5316

Kentucky League of Cities logo

Call (800) 876-4552

Trusted

ALM’s, AML’s, CCM’s, GMA’s, Iowa League’s, and KLC’s technology solution for Alabama, Arkansas, Connecticut, Georgia, Iowa, and Kentucky towns & cities.

Tailored

Comprehensive technology products and services — from a new website to data backup — tailored to the unique needs of municipalities.

Affordable

Priced for towns & cities — from the smallest to the largest — with a predictable, flat monthly fee.

Cybersecurity and Computer Maintenance Features

Monitoring and alerting of your technology systems for issues

What if an employee’s email account is being accessed remotely from Kazakhstan?

What if a large download or upload of data starts occurring in the middle of the night?

Don’t worry. We’re on it. IT in a Box provides early identification of suspicious activity and potentially dangerous incidents before they become serious.

We use a combination of automated software and experienced IT engineers to proactively monitor your systems 24 hours a day, 7 days a week, and 365 days a year. That means we also receive alerts if something seems wrong or suspicious.

When IT in a Box is proactively noting suspicious activity, your city may be able to stop a data breach or data loss before it happens.

Enterprise-class antivirus protection

Taking shortcuts with free or employee-managed consumer-grade antivirus is a bad idea. Only enterprise-class antivirus software managed and maintained by IT professionals can ensure that:

  • All your devices are protected.
  • Your systems are constantly monitored for virus threats.
  • You can quickly react to a virus before an outbreak occurs.

This software will flag and stop many viruses before they are activated, and it will also help prevent employees from entering suspicious websites or clicking on malicious email attachments.

Automated computer maintenance

It’s like regular oil changes and inspections for your computer systems, making sure that they are healthy and humming.

Continually patching your software to keep you secure

So many cyberattacks can easily be prevented simply through up-to-date, patched software. Keeping up on patching and upgrades helps you eliminate security holes and vulnerabilities in your software. Patching is one of the very best things you can do to stay secure.

Regular training to keep you and city staff on guard and alert

Today, training employees about cybersecurity is more important than ever. Cities are targets for hackers and criminals who use ransomware, malware, viruses, and other cyberattack tools to harm city operations, networks, and data. Hackers use techniques that trick employees into handing over access to your systems—and criminals know that people can be the weakest link in your security. Those who need ongoing regular training include your mayor, elected officials, city manager, city clerk, and department heads, along with all other employees.

Want to know more?

Ransomware: A Prevention Guide for Cities

A preview of the Ransomware Prevention Guide for Cities

It’s likely that your city, town, or organization has a good chance of experiencing a devastating ransomware attack that leads to permanent data loss. This guide will provide you with:

  • A definition of ransomware and why criminals see you as a target.
  • Seven best practices that will help you anticipate, prevent, and recover quickly from a ransomware attack.
  • Reasons why you should never pay a ransomware ransom.

Check out other IT in a Box features...

Cybersecurity and Computer Maintenance

We help guard your municipality against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and your staff on guard and alert.

24X7 Helpdesk

Every day of the week, our U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite.

Data Backup and Disaster Recovery

Server failure? Flooding? A tornado? Ransomware? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery.

Records / Document Management and Email

IT in a Box protects your records, documents, and email. We’ll apply your records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office 365 for your desktops.

Video Archiving

Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, towns and cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change.

Policy and Compliance

To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access.

Website

We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many website pages as you want including pages for town/city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you.

Vendor Management and Procurement

Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.

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