IT Support Services

Struggling to Keep Up with Ongoing Hardware & Software Issues?

Put an end to painful downtime and resolve any hardware or software issue ASAP with the best IT support and services on-call, 24/7.

 


The benefits of working with VC3:

  • Solve IT issues the moment they happen with a 24/7 Service Desk
  • Stop issues from recurring with proactive IT support services.
  • Consolidate IT spending by providing hardware & software level support.
  • Guarantee the security of your IT assets with CJIS certified experts.
  • Trusted enterprise support with Microsoft Gold Partner-level Certifications

Don’t Let Ongoing Technology Issues Hold Your Organization Back. VC3’s managed IT support services lower IT problems by 85% after three months of operations

End the frustration, and your IT issues with just one phone call

Our end to end hardware and software IT support service gets you back up and running in minutes.


What You Get With IT Services and Support from VC3

  • IT Managed Support Services for Your IT Infrastructure
    Be it monitoring your networks, securely hosting your data, keeping your workstations and devices working or maintaining backups in case of a disaster, We handles your IT challenges so that you can focus on what matters..
  • IT Tech Support Tailored to Maximize Your Resources
    You get a thorough evaluation of your resources - e.g. fiscal capacity, staffing and assets - so that we can develop a plan that maximizes what you have available (including your staff).

    Your unique circumstances and necessary IT requirements are considered with any proposal we create.

    We guarantee that your budget is being efficiently spent without any waste or unnecessary expenditure.
  • Results-Oriented Outsourced IT Support
    We actively work to improve the effectiveness of your IT system.

    Not only do we handle the heavy-lifting of managing your assets, but we optimize systems and processes to reduce future problems (i.e. clients see an 85% decrease in IT issues after three months of services).
 

VC3 By The Numbers

Accounts Under Active Management
9000+
Average Reduction in IT Incidents after 3 months
85%
Government Agencies & Organizations trust VC3
220+
Servers Under Active Management
1000+
 

Public Sector and Business IT Support Solutions

We bring proven expertise and real-world experience in IT solutions to handle your daily IT issues and keep your IT infrastructure secure and fully operational.

 

Infrastructure Management

We maintain a 24/7 Network Operations Center to continuously monitor your network, internet and server infrastructure.

Our problem resolution process involves monitoring, troubleshooting and diagnosis.

Additionally, we provide disaster recovery services by securely storing backups of your data. We ensure that it’s available for recovery in a timely manner.

Our application managed services support your programs with secure hosting. We ensure that your applications work reliably and securely.

Network Monitoring

We ensure that your network supports your ability to deliver services reliably and securely.

Organizations must manage confidential data, so we pair our network monitoring with a focus on detecting and stopping cyber threats.

We also incorporate contingencies, such as our disaster recovery services, for emergency scenarios.

IT Support 24/7

Reduce your response time to IT issues and increase resolution rates by leveraging our 24/7 Service Desk.

We can take on device, software and network support issues under one roof.

IT Tech Support for Networks

Our Network Operations Center is available 24/7 to manage and support your virtual machine, shared cloud and virtualization deployment strategy.

Computer IT Support

Keep your laptops, workstations, mobile phones, routers and other hardware assets in working order with device management support.

Our services include lifecycle management (i.e. from procurement to end-of-life), enforcement of end-user policies and encryption, and performance monitoring.

Device Management

As part of our support services, we provide you with an IT management platform that enables us to efficiently support your environment.

We rapidly resolve issues and produce a real time inventory of all of your assets so that an effective lifecycle management strategy can be achieved.
 


Client Testimonial

"Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market, and have served us well. We use them for disaster recovery service, systems maintenance, proactive support, and now for phone service. When we switched to VC3 from using a local IT vendor, we not only saw a reduction in the number and frequency of problems, we also saw improved response to service requests."

—Town of River Bend, N.C.

Keep Your Network, Applications & Computers Running

You can’t risk downtime, we’ll make sure it never happens

Case Studies

How Does Your Technology Stack Up?

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