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"VC3 has made it easier than ever before for our local government to serve our citizens by providing us with modern web tools and a team
of talented and courteous professionals.
City of Valdosta, GA

2024 Managed IT Services Cost & Pricing Guide

You’ve probably heard about how managed IT services saves businesses money and are wondering if that’s possible for your organization too. This guide will help walk you through different pricing strategies and costs you can expect.

three people working in the office

Co-Manage

Ideal for organizations with internal IT

Organizations turn to VC3 for
Co-Manage when they...

Want internal IT to focus on more strategic activities
Want internal IT to focus on more strategic activities
Need access to additional IT expertise without the burden of hiring more internal staff
Need access to additional IT expertise without the burden of hiring more internal staff
Need dedicated or additional cybersecurity capabilities
Need dedicated or additional cybersecurity capabilities
Need IT systems to be reliable and secure without overburdening the IT team
Need IT systems to be reliable and secure without overburdening the IT team
Want to grow the team but reduce operational costs at the same time
Want to grow the team but reduce operational costs at the same time

Don’t Go It Alone! We’ll Work Alongside Your Internal IT Team to Fuel Your Organizational Goals

A co-managed IT services model may be new to you, or something you’ve considered but want to learn more about. Here are some of the best reasons why IT teams choose a co-managed team to help them.

1. Empower Your Internal IT Team

Co-managed IT services do not replace your internal IT team. Rather, they complement and augment your capabilities. By providing a collaborative approach, we empower your internal IT team by offering additional expertise, resources, and support when needed.

2. Focus More on Core Competencies

By partnering with a co-managed IT services provider, your internal IT team can focus more on core competencies and strategic initiatives. Offloading routine or time-consuming tasks to VC3 frees up internal resources so that you can concentrate on projects that directly impact organizational growth and innovation.

3. Gain Specialized Expertise

Co-managed IT services providers bring a wealth of specialized expertise and industry best practices to the table. With VC3 Co-Manage, you gain access to a team of professionals with diverse skill sets and extensive knowledge across various IT domains—leading to enhanced efficiency, improved security, and optimized IT operations.

4. Reduce Costs

Compared to hiring additional full-time staff, partnering with a co-managed IT services provider can significantly reduce expenses associated with recruitment, training, salaries, benefits, and infrastructure investments. We offer a predictable and scalable cost structure, providing you with better control over your IT budget.

How We'll Work Together for IT Success

Your internal IT team can excel at their strengths, while we take care of the pieces outside of their skill set or time limitations.

  • We handle routine tasks

    Take routine (but critically important) tasks like security updates, security assessments, backup maintenance, server updates, and patching off your plate while your IT team handles end user support.

  • All tickets are tracked centrally

    You'll have transparency into the work being done, and a seamless way to share tickets and information.

  • We work as a team

    We'll work together on complex technical, planning, and design issues.

  • Get extra hands when needed

    We'll already know your network, so you can feel confident in our work on large projects.

  • Your IT team can rest easy

    Take a vacation knowing we have your back.

  • Get access to specialists

    Work with people of varying specialties so there's always someone to turn to if something is out of your wheelhouse.

Enhance Your Safety, Security, and Efficiency

VC3 Co-Manage helps you cover all your bases in a world ever more dependent on IT and relentlessly barraging you with cyber threats.

Let’s look at what you get with VC3 Co-Manage.

We keep you safe and secure with…

Foundational Cybersecurity Tools and Best Practices

We include foundational cybersecurity tools and solutions as part of VC3 Co-Manage. You get:

  • Endpoint Detection and Response (EDR)
  • Cloud protection (including Microsoft 365 monitoring and alerting)
  • Security Awareness Training (SAT)
  • Dark web credential monitoring
  • Email protection
  • Web content filtering
  • Microsoft 365 MFA
  • Microsoft 365 Backups

24/7 Security Team

We actively monitor and respond to alerts from all your tools, investigate incidents, provide remediation steps, and offer expert oversight 24/7. Our rapid response to threats ensures comprehensive protection and peace of mind.

We keep you efficient with…

24/7/365 Helpdesk

Experience true 24/7/365 remote support for troubleshooting and resolving technical issues with your servers and network. We also provide timely onsite support when needed.

Proactive Monitoring, Maintenance, and Patching

We handle the monitoring of desktops, laptops, servers, applications, and more so that we can stop most issues before they start—escalating the rest to experienced engineers in a timely manner. Our 24/7 network operations center also proactively maintains your data backups, patch management, endpoint protection, and more.

Vendor Coordination

From resolving issues with vendors to even purchasing new hardware for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone. We also help you with procuring and renewing software, domains, and licenses—including managing your Microsoft 365 licenses.

We also keep you strategic with ...

Strategic Advisor

We also assign you a Strategic Advisor to help with long-term planning.

We aim to serve as your trusted advisor, guiding you through your technology journey. You can count on us to respond quickly and reliably to any questions you have about your technology, ensuring that your initiatives move forward smoothly.

At VC3, we believe in building trust by truly understanding your goals and challenges. Our approach is to get to know where you want to go so we can help you get there effectively.

  • We take the time to clearly outline any risks and liabilities in your environment, providing holistic recommendations.
  • We work closely with you to prioritize projects that align with your objectives.
  • We help you build an IT roadmap and budget.

Add-ons to VC3 Co-Manage

Have specific IT and cybersecurity needs identified by an audit or assessment? Need additional tools to help you modernize your technology, improve your operations, or better secure your environment?

For organizations that require additional IT needs, we provide the following tools and solutions as add-ons.

Data Backup + Disaster Recovery

Prepare for worst-case scenarios with offsite data backup solutions that get you operational again within hours.

For organizations that:

  • Need recovery plans for major incidents such as natural disasters and ransomware
  • Need to become operational within hours, not days or weeks, after an incident
  • Need real-time monitoring to quickly address data backup issues

Compliance as a Service

Regulatory requirements? We’ve got you covered.

For organizations that:

  • Lack in-house compliance expertise.
  • Have a high risk of compliance violations and fines.
  • Struggle with compliance documentation, reporting, and audit readiness.

Specialized Cybersecurity Services

For organizations that require additional security, we provide several cybersecurity tools and solutions as add-ons.

  • SIEM/SOAR: Prioritize alerts and automate your response to common cybersecurity threats in complex IT environments.
  • Device MFA: Confirm that every user and their device are trusted before allowing access to your network.
  • Vulnerability Management: Continuously identify and mitigate the highest risks in your IT environment.
  • Password Management: Smart security, simplified access, and reduced password fatigue.

Cloud Hosting

Securely host applications and data in a fully managed, fully compliant data center.

For organizations that:

  • Worry about the security and performance risks of moving to the cloud.
  • Need to securely access their systems and data from anywhere, anytime, and from any device.
  • Need a 24/7 network operations center to monitor their hosted assets.

VoIP

Improve call quality, gain state-of-the-art VoIP features, and resolve issues in minutes.

For organizations that:

  • Need to streamline the cost, complexity, and functionality of their phone system.
  • Need a system to drive core operations such as their call center.
  • Want ongoing 24/7 phone support.

What Our Clients Are Saying

We hadn’t seen anyone like VC3 before.

I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.

Captain Jeff Swain
Isle of Palms Police Department, SC

Great working relationship.

We have such a great working relationship and we’re always talking about the next thing. Chris and VC3 are my trusted advisors.

Lucy Papp, CFO
Stollery Children's Hospital

They placed us in a position to better service our staff.

When it comes to establishing an effective IT infrastructure, consulting experienced professionals is the first and most important step. It is one we are glad to have taken with VC3 as they placed us in a position to better service our staff and the residents of our city.

Police Chief Christopher Hodge
City of Auburn, Georgia

VC3 has so far been the most enjoyable.

I've been working with outsourcing partners since 1998 and working with VC3 has so far been the most enjoyable and least painful experience.

 
Gabor Szentivanyi, Chief Information Officer
Kymera International

Our Strategic Advisor has always been a fantastic advocate for us.

Our Strategic Advisor has always been a fantastic advocate for us. If we do have issues, he’s a reasonable voice that is very good at seeing our perspective and helping us see it through.

Karl McCollester, IT Consultant
City of Sumter, SC

VC3 gets IT out of sight, out of mind, and out of your way.

<2
Hours

Response Time + Onsite Support

85 %
Average Reduction

in IT Incidents After 3 Months

10-15
Years

Average Experience of VC3’s Strategic Advisors

The capacity, skill set, and experience to help you AIM higher.

  • Fast, Comprehensive Onboarding

    A streamlined onboarding process that ramps up your technology and support as quickly as possible.

  • Capable, Responsive Support

    Get a 100% North American-based team with onsite support available in less than 2 hours.

  • Predictable Costs

    We help you avoid bloated technology solutions that drive unbudgeted costs.

  • Strategic Alignment

    Get a forward-thinking partner that helps align technology planning with your organization's most important strategic goals.

  • Proactive Maintenance

    24x7x365 monitoring of your environment ensures potential issues are spotted and resolved before you even know they're an issue.

  • Reduced Time Spent Working On IT

    We help you with tedious tasks, tackle big projects faster, and even keep your IT running when your team takes a well deserved vacation.

Our approach to technology enables your organization to AIM Higher.

Lots of companies can set up your laptops or manage your infrastructure. In order to contend with today's challenges, you need more than a break-fix vendor with a 24/7 helpdesk ticket to nowhere. You need a proactive partner that stops the issues before they start. That's where VC3 comes in.

Flexible and Comprehensive
Managed Services Solutions

Product Comparison

Co-Manage VC3 Manage
24x7x365 User Support
24x7x365 Server + Network Support
Proactive IT Maintenance
Strategic IT Planning & Consulting
Endpoint Cybersecurity
Hardware, Software, and License Procurement & Management
Enhanced Microsoft 365 Collaboration & Security Features
Virtual Desktop Experience
Co-Manage VC3 Manage

Let's talk about how VC3 can help you AIM higher.