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VC3 is the bar

We Make IT Easy

With VC3, it’s never license this, per hour that. Instead, it’s good people. Good people who work tirelessly .

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"VC3 has made it easier than ever before for our local government to serve our citizens by providing us with modern web tools and a team
of talented and courteous professionals.
City of Valdosta, GA
Get out of the IT trenches

Municipal Disaster Recovery Checklist

Download the guide for real-life scenarios, containing data backup lessons and a checklist to help ensure you are ready for a disaster. 

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Municipal League Partnerships

VC3 is the IT partner that focuses on municipalities. We understand your budgeting cycles and critical
concerns.
Our Partners

2025 Managed IT Services Cost & Pricing Guide

You’ve probably heard about how managed IT services saves businesses money and are wondering if that’s possible for your organization too. This guide will help walk you through different pricing strategies and costs you can expect.

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Managed Security Services - Protect Shield

Co-Managed End User Support

With 24/7 end user support, we triage and resolve basic service requests while working with your team to resolve more complex issues. Through our proactive approach, we also monitor and patch your workstations to keep your end users focused and productive. 

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Organizations turn to VC3 for
Co-Managed End User Support when they...

Have specialized team members primarily devoting a disproportionate amount of time toward end user support instead of higher value initiatives.
Have specialized team members primarily devoting a disproportionate amount of time toward end user support instead of higher value initiatives.
Need a cost-effective way to increase the capacity of their internal helpdesk team.
Need a cost-effective way to increase the capacity of their internal helpdesk team.
Require true round-the-clock support without overburdening internal staff.
Require true round-the-clock support without overburdening internal staff.
Struggle to maintain consistent service quality during peak demand or seasonal spikes.
Struggle to maintain consistent service quality during peak demand or seasonal spikes.
Need specialized expertise for complex end-user issues.
Need specialized expertise for complex end-user issues.
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Make Sure Your End Users Get Full Support—Without Adding Headcount

Instead of getting overwhelmed, behind, or consumed by end user issues, let VC3 take on this burden—helping you triage and resolve daily IT support requests. 

  • 24/7/365 Helpdesk

    Experience true 24/7/365 remote support for troubleshooting and resolving technical issues with users. 

  • Proactive Endpoint Monitoring, Maintenance, and Patching

    We handle the monitoring of desktops, laptops, and other endpoints so that we can stop most issues before they start—escalating the rest to experienced engineers in a timely manner. Our 24/7 network operations center also proactively patches endpoints and conducts routine maintenance activities. 

  • Collaboration with Your Team

    We will assist your team in resolving complex end user issues that require specialized expertise or more time than your team can commit to resolve them quickly. 

  • Documentation and Reporting

    We document existing users and workstations—keeping this information up to date as changes occur. 

  • Strategic Planning

    We can advise you on workstation lifecycle management, budgeting, and roadmapping—especially around end-of-life hardware and operating systems. 

  • Advanced Ticketing and Reporting

    Shared ticketing systems between our teams ensure transparency—with detailed reporting on performance and user satisfaction.

What Our Clients Are Saying

We hadn’t seen anyone like VC3 before.

I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.

Captain Jeff Swain
Isle of Palms Police Department, SC

Great working relationship.

We have such a great working relationship and we’re always talking about the next thing. Chris and VC3 are my trusted advisors.

Lucy Papp, CFO
Stollery Children's Hospital

They placed us in a position to better service our staff.

When it comes to establishing an effective IT infrastructure, consulting experienced professionals is the first and most important step. It is one we are glad to have taken with VC3 as they placed us in a position to better service our staff and the residents of our city.

Police Chief Christopher Hodge
City of Auburn, Georgia

VC3 has so far been the most enjoyable.

I've been working with outsourcing partners since 1998 and working with VC3 has so far been the most enjoyable and least painful experience.

 
Gabor Szentivanyi, Chief Information Officer
Kymera International

Our Strategic Advisor has always been a fantastic advocate for us.

Our Strategic Advisor has always been a fantastic advocate for us. If we do have issues, he’s a reasonable voice that is very good at seeing our perspective and helping us see it through.

Karl McCollester, IT Consultant
City of Sumter, SC

The capacity, skill set, and experience to help you AIM higher.

  • Fast, Comprehensive Onboarding

    A streamlined process that quickly transitions your organization to VC3’s co-managed end user support. 

  • Predictable Costs

    Transparent pricing helps you avoid bloated solutions and unbudgeted expenses. 

  • 24x7 End User Support Availability

    Your users will have access to support whenever they need it, reducing downtime and improving productivity. 

  • Team Members Freed from Routine End User Issues

    We give your skilled IT staff time to focus on higher-value projects and strategic initiatives, rather than having basic support requests bog them down. 

  • Enhanced Workstation Performance and Reliability

    Ongoing patch management and monitoring keep workstations running efficiently, reducing the risk of performance issues and security vulnerabilities. 

  • Scalable Support

    Support can be scaled up or down as your organization grows or changes, ensuring you always have the right level of help without overcommitting resources. 

Need Additional Co-Managed Support?

Your organization is unique. We know a cookie-cutter co-managed solution won’t work for you. 

We’ve designed our co-managed services as a modular offering. Choose exactly the support you need, maintain control of your IT team, and scale as your needs evolve. 

If you need support beyond your end users, we offer the following options. 

 

Co-Managed Infrastructure Support

24x7 monitoring, maintenance, and support to keep your servers and network infrastructure running smoothly. 

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For organizations that: 

  • Find themselves pulled away from proactive infrastructure maintenance due to a high focus on end user support issues.
  • Need additional resources to monitor and support infrastructure 24/7.
  • Want to supplement internal skillsets to help maintain modern servers and infrastructure. 

 

Co-Managed Cybersecurity Services

A 24/7 cybersecurity team, strategic cybersecurity guidance, and enterprise-level solutions at an affordable price. 

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For organizations that: 

  • Want to strengthen their cybersecurity posture with additional expertise and resources.
  • Need an affordable alternative to building an internal SOC.
  • Seek greater agility when responding to cybersecurity incidents. 

Data Backup + Disaster Recovery

Prepare for worst-case scenarios with offsite data backup solutions that get you operational again within hours. 

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For organizations that: 

  • Need recovery plans for major incidents such as natural disasters and ransomware
  • Must become operational within hours, not days or weeks, after an incident
  • Require real-time monitoring to quickly address data backup issues 

Let's talk about how VC3 can help you AIM higher.