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VC3 Improves IT Support and Cybersecurity Foundation for Isle of Palms

Kevin Howarth, Communications Manager

With a population close to 4,500, the City of Isle of Palms is a small municipality found on the coast of South Carolina right outside of Charleston. It is home to six miles of white sandy beaches and welcomes both residents and visitors year-round.

For years, Isle of Palms had an internal employee who was knowledgeable about IT and served as the go-to technology person for the city. As that person approached retirement, Isle of Palms wanted to take IT off their plate, leaving the city to search for an organization to take their place.

After a bad experience with a previous vendor, Isle of Palms eventually found VC3 to be the perfect fit as their managed services provider. The city appreciated VC3’s timely, efficient support, even when remote, along with our 24x7x365 monitoring and maintenance of their IT infrastructure.

Timely IT Support

Quickly responding to IT issues is very important—especially when IT issues can interfere with operations. The city’s previous IT vendor would sometimes take days to respond to a service request. Plus, the vendor was unable to provide the status of service tickets or the timeline for resolution.

After switching over to VC3, the city’s expectations of quick response times were exceeded. When the city submitted a service ticket, VC3 responded within hours, not days. VC3 also provided the city access to an up-to-date ticketing system, allowing the city to check on a ticket status any time. With VC3 supporting the IT infrastructure, Isle of Palms employees can spend more time doing their work rather than worrying about various IT issues.

Remote Support to Quickly Resolve Many Issues

Before working with VC3, Isle of Palms had reservations about working with a managed service provider that resolved many IT issues remotely. This is a common concern for municipalities, as many cities and towns are used to the old paradigm of an IT person needing to be onsite to resolve issues.

As a result, there was a perception that it would be difficult for someone to resolve issues from a distance. However, with the introduction of robust remote support software and management processes, many common IT issues can be solved remotely. These modern support tools speed up the time to resolve an issue and lower the cost of support. And if an issue requires onsite support, VC3 has engineers nearby that can get to Isle of Palms quickly if needed.

Cybersecurity Monitoring and Management

VC3 also enhanced the city’s cybersecurity measures by including services such as:

  • 24/7 monitoring and alerting of systems and network infrastructure
  • Data backup management
  • Patch management
  • Antivirus, antispam, and endpoint detection and response (EDR)
  • User security awareness training
  • Dark web monitoring and alerting

In today’s environment, having round the clock cybersecurity monitoring and management is a must for any municipality. Data breaches can happen at any time, even outside of regular work hours. A cyberattack can have devastating financial, legal, and operational consequences for a city. VC3 provides a foundation that ensures Isle of Palms is better able to prevent, detect, and respond to any cyber incidents.

“I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.” – Captain Jeff Swain, Isle of Palms Police Department

With VC3’s help, the City of Isle of Palms is now confident that their data and IT infrastructure is taken care of properly, proactively maintained, and secure. If your municipality is looking for a managed services provider or switching to a different one, fill out the form below to learn more about your city’s needs.


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