Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our IT in a Box engineers step in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.
Information technology is complex, frustrating city staff and consuming their time. This is a problem because city staff are already strapped for time, wear multiple hats, and often lack the technical expertise to know exactly how they should interact with software and hardware vendors.
- Have you ever lost hours or days on the phone with a software vendor?
- Did you feel like you just weren’t communicating?
- Were they saying words that just didn’t make sense?
- Did they rush you through the call, leaving you uncertain whether the issue was fully resolved?
- Were they also trying to sell you something in addition to resolving the issue?
Don’t worry. We’ve got it.
Who endorses IT in a Box?
Call (334) 262-2566
Call (501) 978-6106
Call (203) 946-3782
Call (678) 686-6213
Call (515) 974-5316
Call (800) 876-4552
ALM’s, AML’s, CCM’s, GMA’s, Iowa League’s, and KLC’s technology solution for Alabama, Arkansas, Connecticut, Georgia, Iowa, and Kentucky towns & cities.
Comprehensive technology products and services — from a new website to data backup — tailored to the unique needs of municipalities.
Priced for towns & cities — from the smallest to the largest — with a predictable, flat monthly fee.
Vendor Management and Procurement Features
No more frustrating calls with vendors. We handle the communications
Just like it’s good for doctors to talk to doctors, it’s beneficial to have IT professionals talk to IT professionals.
With IT in a Box, we take on all IT vendor communications on behalf of your city. Our expertise, experience, and negotiating abilities keep IT vendors on their toes and focused on providing the best services for cities.
We resolve hardware or software issues with vendors
Many non-technical city employees often try to resolve ongoing issues with internet service providers, software vendors, or hardware vendors. Sometimes, issues are extremely technical, vendors can treat you dismissively, and it’s hard to stay focused on the problem to understand the exact root cause.
Consider us your helpdesk with hardware or software vendors. We want you calling us instead of them. We’ve probably already seen the issue at one of our other cities and we’ll be able to quickly fix it. Or, we’ll talk to the vendor on your behalf while you work on other things, saving you time and frustration.
We can procure hardware and other technology
No more worrying about buying a new computer or other important hardware. With IT in a Box, we can:
- Provide recommendations about and expertise in hardware.
- Research and collect additional information for you to help you evaluate options.
- Handle the vendor interaction.
- Handle all technical details of the order, from purchase to deployment.
Because we understand your environment, the role you serve, the applications you use, and what similar-sized cities deploy, we can make recommendations for hardware and technology replacements.
With software, we can put you in contact with other cities so that you receive first-hand feedback about a particular application or software vendor—as you will probably much rather hear what other cities have to say about software instead of a salesperson.
Want to know more?
A Guide to IT Vendor Management and How It Saves Money for Cities
One of the biggest demands that we see in towns and cities is a need for ongoing vendor management. From getting on the phone with a software vendor to resolve technical issues to helping cities purchase computers, vendor management ensures that technology vendors are providing you the exact services you need for a fair price—without overspending your money.
This guide examines:
- Why municipalities need to evaluate and monitor vendors more closely
- How vendor management can save you money
- Best practices to help you manage your technology vendors better
Check out other IT in a Box features...
We help guard your municipality against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and your staff on guard and alert.
Every day of the week, our U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite.
Server failure? Flooding? A tornado? Ransomware? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery.
IT in a Box protects your records, documents, and email. We’ll apply your records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office 365 for your desktops.
Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, towns and cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change.
To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access.
We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many website pages as you want including pages for town/city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you.
Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.