Managed IT Support Services

Struggling to Keep Up with Ongoing Hardware & Software Issues?

Put an end to painful downtime and resolve any hardware or software issue ASAP with the best 24/7 Managed IT Support.

VC3’s Managed IT Support services help you:

  • Quickly resolve and reduce overall IT issues with a 24/7 service desk—providing both remote and onsite support.
  • Reduce IT issues over time with proactive IT support.
  • Consolidate spending by leveraging the wide experience of VC3 as your centralized technology support vendor—instead of paying different IT support vendors for different hardware and software.
  • Be confident about the security of your IT assets knowing that VC3’s engineers are vetted with thorough background checks. (For municipalities, VC3 is also CJIS-certified.)

Take IT Management off Your Plate

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Don’t let ongoing technology issues hold your organization back. VC3’s Managed IT Support services reduce IT problems by an average of 85% after three months.

End the frustration with your IT issues. Give us a call.

Our hardware and software IT support services quickly get you back up and running.

What You Get With VC3's Managed IT Support Services

Support for Your IT Infrastructure

Whether monitoring your networks, securely hosting your data, keeping your workstations and devices operating, or maintaining backups in case of a disaster, we handle your IT support needs so you can focus on what matters.

Support Tailored to Maximize Your Resources

You receive a thorough evaluation of your technology assets, staffing, and budget. We consider your unique circumstances and IT requirements with any proposal we create, ensuring your budget is efficiently spent without any waste or unnecessary expenditure.

Results-Oriented IT Support

We actively work to improve the effectiveness of your IT systems. We not only handle the heavy lifting of supporting your assets, but we optimize your systems and processes to reduce future problems.  After three months of Managed IT Support services, clients see an 85% decrease in IT issues.

VC3 By The Numbers

Accounts
15,000
+
User Accounts Under Active Management
Incidents
87
%
Average Reduction in IT Incidents after 3 Months with VC3
Govt Agencies
480
+
Government Agencies and Organizations Trust VC3
Icon of a person wearing a headset
97
%
Customer Satisfaction

Public Sector and Business Managed IT Support Solutions

With more than 25 years of experience serving both the public and private sectors, we bring proven expertise to handle your daily IT issues and keep your IT infrastructure fully operational.

Infrastructure Management

We maintain a 24/7 Network Operations Center to continuously monitor your network, internet and server infrastructure—supporting your ability to deliver services reliably and securely. Our problem resolution process includes monitoring, troubleshooting, and diagnosis.

We pair our network monitoring with a focus on detecting and stopping cyber threats. In addition, we provide disaster recovery services by securely storing backups of your data, ensuring it’s available for recovery in a timely manner after an emergency scenario.

Our application support provides your programs with secure hosting and ensures your applications work reliably. We can also support your virtual machine, shared cloud, and virtualization deployment strategy.

24/7 IT Support

Reduce response times to IT issues and increase resolution rates by leveraging our 24/7 Service Desk.

Device, software and network support issues can now be resolved under one helpdesk.

Computer IT Support

Keep your laptops, workstations, phones, routers and other hardware assets in working order with device management support. Our services include lifecycle management (from procurement to end-of-life), enforcement of end-user policies, and encryption and performance monitoring.

We rapidly resolve device issues and maintain real time inventory of all your assets to help you achieve an effective lifecycle management strategy.

Client Testimonials

person
Town of River Bend, N.C.
Town of River Bend, N.C.

“Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market, and have served us well. We use them for disaster recovery service, systems maintenance, proactive support, and now for phone service. When we switched to VC3 from using a local IT vendor, we not only saw a reduction in the number and frequency of problems, we also saw improved response to service requests.”

Keep Your Network, Applications & Computers Running

You can’t risk downtime. We’ll work to eliminate it.