Managed IT Services for Government and Businesses

Managing your IT Shouldn’t Feel like a Guessing Game

Leverage VC3’s managed IT services for government agencies and enterprises to resolve IT issues and implement a plan for the future with predictable IT costs.

 


VC3 provides the following managed IT solutions:

  • Resolve IT issues the moment they happen with a 24/7 Service Desk
  • Securely host your data, applications and other assets with enterprise-grade data centers
  • Be confident in data security with our CJIS-trained staff and regulatory-compliant processes.
  • Simplify your IT management with device & software level support.
  • Reduce your IT issues over time with proactive IT management
  • Leverage trusted enterprise support through our Microsoft Gold Partner-level Certifications

VC3 Provides Managed IT Support Services for Your Hardware, Software, Networks and Cybersecurity Needs

Stop Rolling the Dice with Your Technology Investments

VC3’s managed IT support fulfills your extensive IT needs while enabling you to maintain predictable budgets.


What You Gain with VC3’s Managed IT Service Offerings

  • Domain Expertise
    We fully understand the IT hardware, applications and systems in use by municipalities, local governments and businesses managing complex regulations.

    From guaranteeing compliance (e.g. CJIS, ADA, etc) to ensure that your IT system works as intended, we can speak to our experience successfully supporting over 200 public and private-sector clients across 7 states.
  • Simplified IT Management
    We actively reduce IT issues across your organization so that your entire staff can focus on their core objectives instead of struggling with daily IT problems.
  • Expert IT Resources
    Don't have the IT resources on hand to handle every IT issue at work? Need specialized domain expertise?

    We bring a “deep bench” of certified and experienced IT professionals (who have also been vetted to work on municipal IT systems) specializing in key IT fields and tools so you always have support when it’s needed.
  • No End Surprise Cost Escalations
    We ensure that neither you or your stakeholders are in for a shock when it comes to your IT expenditure through fixed and predictable pricing.
 

VC3 By The Numbers

Accounts Under Active Management
9000+
Average Reduction in IT Incidents after 3 months
85%
Government Agencies & Organizations trust VC3
220+
Servers Under Active Management
1000+
 

VC3 is a Complete IT Managed Service Provider for Local Governments and Businesses

Our IT managed support services eliminate the administrative burden and complexity of effectively maintaining your IT hardware, software, security, and networks.

 

Application Management

We equip your organization with applications that align with your requirements.

In addition to installation, we take ownership of all application maintenance duties. This includes fixes, security patches and updates.

VC3 serves as the system administrator of your applications. We offer full lifecycle management, including awareness of your application version as well as support for app retirement and new releases.

Device and Hardware Management

We keep your hardware - e.g. laptops, workstations, and phones - in working order and secure from current and emerging cyber threats.

In terms of your devices, we offer lifecycle management services to keep them operating efficiently. We ensure that your employees are able to promptly and effectively deliver their services.VC3 will enforce your organization’s device policies to ensure that access to sensitive data or information is strictly controlled.

Regarding lost and/or stolen devices, VC3 will remotely wipe affected hardware to keep your organization’s data and confidential information secure.

Software License Management

Managing software licensing costs is not an easy or straightforward task.

We will ensure that redundant software and unused licenses are not eating into your budget.

Our software licensing management support will also shield you from potential compliance problems.

This will also ensure that your software is up-to-date, thus equipping your staff with applications that work and are secure from cyber threats.

Virtualization

VC3 will equip you to leverage virtualization as a means of drastically improving your IT system’s efficiency.

Why take the risk of investing in new IT hardware (e.g. data storage, servers and networks) when you can meet your needs on a subscription basis and only pay for what you need when you need it?

We’ll provide the necessary hardware and expertise to activate your virtualization needs, you just need to help us understand your business requirements.

Hosted VoIP

VC3 provides complete, end-to-end Hosted Voice Over IP (VoIP) services from installation through maintenance and updates.

Built on the most stable hosted PBX (private branch exchange) system available, our Hosted VoIP suite is designed for replacing your legacy phone system.

Our Hosted VoIP suite runs on your existing internet infrastructure while providing you with reliable phone services along with many valuable features such as caller ID, voicemail, assign multiple phone numbers to a single user, integration with your mail application and much more.

IT Security

Having managed IT for over 200 municipalities across 7 states, we are experienced in implementing systems that address the security and compliance of your organization’s IT system.

Whether it is the personally identifiable information ( e.g. SSN) of your constituents, clients, employees, partners or other assets, you must take measures to protect this data from cyber threats.

VC3 also complies with the standards laid-out by the FBI’s Criminal Justice Information Services (CJIS) in terms of securing your networking assets, remote access connectivity and data assets.

Besides bringing your IT system up to compliance standards, we actively work to ensure that it’s kept up-to-date with new or updated policies (e.g. CJIS), letting you have confidence in the security of your IT system so that you can focus on your core services.

 

It’s time for IT that always works

We’ll review your IT infrastructure, and implement a plan that gives you technology and services that meet your budget and needs.

How Does Your Technology Stack Up?

Contact us to provide you with a technology benchmark that compares your organization to industry standards and best practices.

Begin the Technology Benchmark Process