Customer Support: 1-800-422-5941 | New Customer & Sales Line: 1-800-787-1160

Managed IT Services

We use data and best practices to plan, implement, and optimize IT operations.

Managing your IT Shouldn’t Feel Like a Guessing Game

Leverage VC3’s managed IT services to resolve IT issues and implement a plan for the future with predictable IT costs.

VC3 provides the following managed IT solutions:

  • Resolve IT issues quickly no matter when they happen with a 24/7 Service Desk.
  • Reduce your IT issues over time with proactive IT management.
  • Simplify your IT management with device & software level support.
  • Securely host your data, applications and other assets with enterprise-grade data centers.
  • Be confident in the security of your data with our CJIS-trained staff and regulatory-compliant processes.
  • Leverage trusted enterprise level support through our Microsoft Gold Partner Certifications.

Take IT Management off Your Plate

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VC3 Provides Managed IT Services for Your Hardware, Software, Networks and Cybersecurity Needs

Stop Rolling the Dice with Your Technology Investments

VC3’s managed IT support fulfills your extensive IT needs while enabling you to maintain predictable budgets.

What You Gain with VC3’s Managed IT Service Offerings

Domain
Expertise

We fully understand the IT hardware, applications and systems in use by municipalities and businesses managing complex regulations.

From guaranteeing compliance (e.g. CJIS, ADA, etc) to ensuring that your IT system works as intended, we can speak to our experience successfully supporting over 200 public and private-sector clients across 10 states.

Expert IT
Resources

Don’t have the IT resources on hand to handle every IT issue at work? Need specialized domain expertise?

We bring a “deep bench” of certified and experienced IT professionals (who have also been vetted to work on municipal IT systems) specializing in key IT fields and tools so you always have support when it’s needed.

Simplified IT
Management

We actively reduce IT issues across your organization so that your entire staff can focus on their core objectives instead of struggling with daily IT problems.

No End Surprise
Cost Escalations

We ensure that neither you nor your stakeholders are in for a shock when it comes to your IT expenditure with fixed and predictable pricing.

VC3 By The Numbers

Accounts
1000
User Accounts Under Active Management
Incidents
0
%
Average Reduction in IT Incidents after 3 Months with VC3
Govt Agencies
0
Government Agencies and Organizations Trust VC3
Servers
0
Servers under Active Management

VC3 is a Complete IT Managed Service Provider

Our managed IT services eliminate the administrative burden and complexity of effectively maintaining your IT hardware, software, security, and networks.

Application Management

We equip your organization with applications that align with your requirements.

In addition to installation, we take ownership of all application maintenance duties. This includes fixes, security patches and updates.

VC3 serves as the system administrator of your applications. We offer full lifecycle management, including awareness of your application version as well as support for app retirement and new releases.

Device and Hardware Management

We keep your hardware – laptops, workstations, and phones – in working order and secure from current and emerging cyber threats.

We offer lifecycle management services for your devices to keep them operating efficiently, ensuring your employees are able to promptly and effectively deliver their services.

VC3 will enforce your organization’s device policies to ensure that access to sensitive data or information is strictly controlled.

If a device is lost and/or stolen, VC3 will remotely wipe the affected hardware to keep your organization’s data and confidential information secure.

Software License Management

Managing software licensing costs is not an easy or straightforward task.

We will ensure that redundant software and unused licenses are not eating into your budget.

Our software licensing management support will also shield you from potential compliance problems.

This will also ensure that your software is up-to-date, thus equipping your staff with applications that work and are secure from cyber threats.

Virtualization

VC3 will equip you to leverage virtualization as a means of drastically improving your IT system’s efficiency.

Why take the risk of investing in new IT hardware (data storage, servers and networks) when you can meet your needs on a subscription basis and only pay for what you need when you need it?

We’ll provide the necessary hardware and expertise to activate your virtualization needs, you just need to help us understand your business requirements.

Hosted VoIP

VC3 provides complete, end-to-end Hosted Voice Over IP (VoIP) services from installation through maintenance and updates.

Built on the most stable hosted PBX (private branch exchange) system available, our Hosted VoIP suite is designed to replace your legacy phone system.

Our Hosted VoIP suite runs on your existing internet infrastructure while providing you with reliable phone services along with many valuable features such as caller ID, voicemail, assign multiple phone numbers to a single user, integration with your mail application and much more.

IT Security

Having managed IT for over 200 municipalities across 10 states, we are experienced in implementing systems that address the security and compliance of your organization’s IT system.

Whether it is the personally identifiable information (e.g. SSN) of your citizens, clients, employees, partners or other assets, you must take measures to protect this data from cyber threats.

VC3 also complies with the standards laid-out by the FBI’s Criminal Justice Information Services (CJIS) in terms of securing your networking assets, remote access connectivity and data assets.

Besides bringing your IT system up to current compliance standards, we actively work to ensure that it’s kept up-to-date with new or updated policies, letting you have confidence in the security of your IT system so that you can focus on your core services.

Client Testimonials

person
Town of River Bend, N.C.
Town of River Bend, N.C.

“Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market, and have served us well. We use them for disaster recovery service, systems maintenance, proactive support, and now for phone service. When we switched to VC3 from using a local IT vendor, we not only saw a reduction in the number and frequency of problems, we also saw improved response to service requests.”

It’s time for IT that always works

We’ll review your IT infrastructure, and implement a plan that gives you technology and services that meet your budget and needs.