Managed IT Services

Trusted by hundreds of organizations, VC3 maintains your hardware, software, network, cybersecurity, and backups 24/7.

Proactive, Predictable, and Powerful IT

VC3’s managed IT services helps organizations:

  • Quickly resolve and reduce overall IT issues with a 24/7 service desk.
  • Reduce your IT issues over time with proactive IT management.
  • Securely host data, applications, and other assets in enterprise-grade data centers with CJIS-trained staff and regulatory-compliant processes.
  • Stabilize IT costs with a predictable monthly budget.
  • Align technology planning with your most important strategic goals.

Take IT Management off Your Plate

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VC3 Provides Managed IT Services for Your Hardware, Software, Network, Cybersecurity, and Data Backup Needs

Stop Rolling the Dice with Your Technology Investments

VC3’s managed IT services meets your technology needs while keeping your budget predictable.

What You Gain with VC3’s Managed IT Service Offerings

Domain Expertise

We fully understand domain-specific hardware, applications, and systems used by municipalities and businesses (such as CPA firms and medical clinics) that manage complex regulations. From guaranteeing compliance to ensuring that your IT systems work as intended, we draw upon our experience of successfully supporting over 500 public and private-sector clients across 16 states.

Expert IT Resources

Don’t have the IT resources on hand to handle every IT issue? We offer a deep bench of certified, experienced, and vetted IT professionals who specialize and stay up-to-date about the latest technology, tools, and best practices. With VC3’s Managed IT Services, you’re getting the best, most knowledgeable IT engineers in the country.

Simplified IT Management

We reduce IT issues across your organization and take away the burden of handling daily IT problems so that your entire staff can focus better on their jobs.

No Surprise Costs

No more unpredictable hourly billing. With fixed and predictable pricing, neither you nor your stakeholders are in for a shock when it comes to your IT expenditure.

VC3 By The Numbers

Accounts
15,000
+
User Accounts Under Active Management
Incidents
87
%
Average Reduction in IT Incidents after 3 Months with VC3
Govt Agencies
480+
Government Agencies and Organizations Trust VC3
Icon of a person wearing a headset
97
%
Customer Satisfaction

VC3 is a Complete IT Managed Services Provider

Our managed IT services eliminate the administrative burden and complexity of effectively maintaining your IT hardware, software, security, and networks.

Application Management

We help your organization select applications that align with your requirements, oversee deployment and installation, and take ownership of all application maintenance duties including fixes, security patches, and updates. Serving as the system administrator of your applications, we offer full lifecycle management including installing the initial application, supporting application retirement, and ensuring that new releases deploy smoothly.

Device and Hardware Management

We keep your hardware—laptops, workstations, and phones—in working order and secure from current and emerging cyber threats. We also offer lifecycle management services for your devices to keep them operating efficiently, making sure your employees are using equipment that allows them to effectively do their jobs.

In addition to making sure your hardware works efficiently, VC3 will enforce your organization’s device policies to ensure that access to sensitive data is strictly controlled. If a device is lost or stolen, VC3 will remotely wipe the affected hardware to keep your organization’s confidential information secure.

Software License Management

Managing software licensing costs is not an easy or straightforward task.

We will ensure that redundant and unused licenses are not eating into your budget.

Our software licensing management support will also shield you from potential compliance problems, make sure your software is up-to-date, and equip your staff with secure applications that work.

Virtualization

Based on your unique requirements, VC3 can equip you to leverage hardware and desktop virtualization as a means of drastically improving your IT system’s efficiency. Instead of investing in new hardware (such as expensive servers and computers), options exist to meet your needs through virtualization on a subscription basis—paying only for what hardware and desktops you need, when you need it.

Hosted VoIP

VC3 provides complete, end-to-end hosted Voice over IP (VoIP) services that include installation, maintenance, and updates.

Built upon the most stable hosted PBX (private branch exchange) system available, our hosted VoIP suite is designed to replace your legacy phone system. It runs on your existing internet infrastructure while providing you reliable phone services with features such as caller ID, voicemail, and integration with your email application.

IT Security

We serve hundreds of municipalities, businesses, and organizations that must operate with the highest IT security and compliance standards. From protecting personally identifiable information (PII) to complying with strict regulations, you must take measures to protect your data from cyber threats.

We manage your cybersecurity by ensuring that antivirus, endpoint detection and response (EDR), antispam, data backups, and other tools are all working optimally to keep you secure and resilient in case of a cyberattack. In addition, we also work to bring your IT system up to current compliance standards, keep it up-to-date as laws and regulations change, and give you confidence in the security of your IT systems so that you can focus on your core services.

For municipalities, VC3 complies with the standards laid out by the FBI’s Criminal Justice Information Services (CJIS) to secure your networking assets, remote access connectivity, and data assets.

Client Testimonials

person
Town of River Bend, N.C.
Town of River Bend, N.C.

“Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market, and have served us well. We use them for disaster recovery service, systems maintenance, proactive support, and now for phone service. When we switched to VC3 from using a local IT vendor, we not only saw a reduction in the number and frequency of problems, we also saw improved response to service requests.”

It’s time for IT that works

With Managed IT Services, we’ll review your IT infrastructure, implement a plan that meets your budget and needs, and work 24/7 to maintain your IT systems and serve your staff well. Leave IT to us!.