Managed IT Services

Trusted by thousands of organizations, VC3 maintains your hardware, software, network, cybersecurity, and backups 24/7.

Proactive, Predictable, and Powerful IT

VC3’s managed IT services helps organizations:

  • Quickly resolve and reduce overall IT issues with a 24/7 service desk.
  • Reduce your IT issues over time with proactive IT management.
  • Securely host data, applications, and other assets in enterprise-grade data centers with CJIS-trained staff and regulatory-compliant processes.
  • Stabilize IT costs with a predictable monthly budget.
  • Align technology planning with your most important strategic goals.

Take IT Management off Your Plate

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VC3 is a complete IT managed services provider

Our managed IT services eliminate the administrative burden and complexity of effectively maintaining your IT hardware, software, security, and networks.

Managed IT Services

Your organization can’t afford to fight IT fires—especially when your operations depend so much on technology today. Our Service Advantage service provides you a dedicated customer service team to handle IT issues, provide application support, and proactively monitor and maintain your systems. You even receive the services of a dedicated virtual Chief Information Officer who will help you with technology planning and investments. 

Service Advantage is ideal for organizations that lack IT support, rely on a “reactive” IT support vendor, or where existing IT support staff need a Managed Services partner to come alongside them and help meet support needs. With IT engineers available 24×7 across North America, we can offer both remote and onsite support. 

Managed IT and Cloud Services 

Why pay for expensive on-premise servers and software licenses when you can host your applications in the cloud? Our Modern Office Advantage service gives you the cloud-based version of Microsoft Office 365—meaning no servers and it’s always up-to-date. Also, we can host many of your most important line-of-business applications in the cloud. 

With Modern Office Advantage, we give you the option of providing employees a workstation, keyboard, mouse, and monitor for a monthly fee that gives them access to the internet and your cloud-hosted applications. If an employee’s covered workstation or laptop device stops working, we replace it with a new one. That’s included! 

Modern Office Advantage also provides you a dedicated customer service team to handle IT issues, provide application support, and proactively monitor and maintain your systems. You even receive the services of a dedicated virtual Chief Information Officer who will help you with technology planning and investments. With IT engineers available 24×7 across North America, we can offer both remote and onsite support.

Hosted Desktop and Hosted Application Services 

Why pay for expensive on-premise servers, software licenses, and computers when you can host your applications in the cloud? With our Virtual Office Advantage service, we provide the following through our data center so that you don’t need this equipment or software on-premise: 

  • Servers 
  • Data backup and disaster recovery 
  • Microsoft Office 365 
  • Line of business applications 
  • File Storage 

On-premise, we provide each of your employees a workstation with full access to your desktop applications along with a keyboard, mouse, and monitor—all for a monthly fee that gives them access to the internet and your hosted applications running securely in the cloud. If an employee’s computer or peripherals stop working, we replace it with a new one. That’s included! 

Virtual Office Advantage also provides you a dedicated customer service team to handle IT issues, provide application support, and proactively monitor and maintain your systems. You even receive the services of a dedicated virtual Chief Information Officer to help you with technology planning and investments. With IT engineers available 24×7 across North America, we can offer both remote and onsite support.

VC3 Provides Managed IT Services for Your Hardware, Software, Network, Cybersecurity, and Data Backup Needs

Stop Rolling the Dice with Your Technology Investments

VC3’s managed IT services meets your technology needs while keeping your budget predictable.

What You Gain with VC3’s Managed IT Service Offerings

Domain Expertise

We fully understand domain-specific hardware, applications, and systems used by municipalities and businesses (such as CPA firms and medical clinics) that manage complex regulations. From guaranteeing compliance to ensuring that your IT systems work as intended, we draw upon our experience of successfully supporting over 500 public and private-sector clients across 16 states.

Expert IT Resources

Don’t have the IT resources on hand to handle every IT issue? We offer a deep bench of certified, experienced, and vetted IT professionals who specialize and stay up-to-date about the latest technology, tools, and best practices. With VC3’s Managed IT Services, you’re getting the best, most knowledgeable IT engineers in the country.

Simplified IT Management

We reduce IT issues across your organization and take away the burden of handling daily IT problems so that your entire staff can focus better on their jobs.

No Surprise Costs

No more unpredictable hourly billing. With fixed and predictable pricing, neither you nor your stakeholders are in for a shock when it comes to your IT expenditure.

VC3 By The Numbers

Accounts
15,000
+
User Accounts Under Active Management
Incidents
87
%
Average Reduction in IT Incidents after 3 Months with VC3
Govt Agencies
1800
+
Government Agencies and Organizations Trust VC3
Icon of a person wearing a headset
97
%
Customer Satisfaction

Client Testimonials

person
Town of River Bend, N.C.
Town of River Bend, N.C.

“Over the past few years, we have transitioned all of our IT functions to VC3 and found their service and pricing to be outstanding. They understand the local government market, and have served us well. We use them for disaster recovery service, systems maintenance, proactive support, and now for phone service. When we switched to VC3 from using a local IT vendor, we not only saw a reduction in the number and frequency of problems, we also saw improved response to service requests.”

It’s time for IT that works

With Managed IT Services, we’ll review your IT infrastructure, implement a plan that meets your budget and needs, and work 24/7 to maintain your IT systems and serve your staff well. Leave IT to us!.